The following topics provide information and workarounds for problems that you might encounter: The Related Knowledge Articles section includes links to Knowledge Articles from BMC Customer Support that may be of interest when troubleshooting issues with BMC BladeLogic Server Automation.
Contains topics that provide information related to troubleshooting problems during an installation, migration, or upgrade, such as troubleshooting the unified product installer, troubleshooting an agent installation, database and data migration issues, or how to repair components.
BMC Server Automation provides several tools that you can use to collect data for diagnosing issues and working with Customer Support:
|Working with logs|
BMC Server Automation uses log4j to capture log messages from the console and the Application Server. The topics in this section provide an overview of the standard BMC Server Automation log files and topics that describe how to use log4j to:
|Troubleshooting by component or functional area|
Contains topics that provide information and workarounds for issues that you might encounter in the following components or functional areas:
|Performance recommendations||Contains performance recommendations based on performance benchmarking and analysis of BMC Server Automation running on various configurations. Topics include:|
|Support information||Contains information about how to contact Customer Support and the support status for this and other releases.|
Related Knowledge Articles
The following Knowledge Articles from BMC Customer Support might be of interest when troubleshooting BMC BladeLogic Server Automation issues:
- Microsoft Patch MS14-045 Bad Download URL - patching jobs failing (Knowledge Article ID: 000099645)
- Resolving BSA RSCD Agent connectivity issues (Knowledge Article ID: 000095468)
You might also be interested in the list of top Knowledge Articles for BMC BladeLogic Server Automation located on BMC Communities.