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Troubleshooting

The following topics provide information and workarounds for problems that you might encounter. The Related Knowledge Articles section includes links to Knowledge Articles from BMC Customer Support that may be of interest when troubleshooting issues with BMC Server Automation.

TopicDescription

Troubleshooting the installation, migration, or upgrade

Contains topics that provide information related to troubleshooting problems during an installation, migration, or upgrade, such as how to troubleshoot an agent installation, database and data migration issues, or how to repair components. 

Collecting diagnostics

BMC Server Automation provides several tools that you can use to collect data for diagnosing issues and working with Customer Support:

  • Generate Support Data — Generates data about Application Servers and other components of the BMC Server Automation environment and packages the data into a zip file.
Working with logs

BMC Server Automation uses log4j to capture log messages from the console and the Application Server. The topics in this section provide an overview of the standard BMC Server Automation log files and topics that describe how to use log4j to:

The section also includes information about collecting log data, analyzing messages from application server logs, and an overview of other log files of interest.

Troubleshooting by component or functional area

Contains topics that provide information and workarounds for issues that you might encounter in the following components or functional areas:

Performance recommendations

Contains performance recommendations based on performance benchmarking and analysis of BMC Server Automation running on various configurations. Topics include: 
Support informationContains information about how to contact Customer Support and the support status for this and other releases.

Related Knowledge Articles

The following Knowledge Articles from BMC Customer Support might be of interest when troubleshooting BMC Server Automation issues:

You might also be interested in the list of top Knowledge Articles for BMC Server Automation located on BMC Communities.

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