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FAQs and additional resources

This topic provides information that supplements the BMC Server Automation 8.5 documentation. It contains the following sections:

Frequently asked questions

This section provides answers to frequently asked questions (FAQs) about BMC Server Automation.

General questions

 When is the end of support for my version of BMC Server Automation? Is my version supported? (Should I be thinking about upgrading?)

For supported version information, see the following BMC Support Support page:
http://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=164625
Note that as of June 26, 2012, version 7.x releases are no longer supported.

 Where can I find information about the platforms currently supported for BMC Server Automation product versions?

You can find information about the supported platform for BMC Server Automation on BMC Support Central, under Product Availability and Compatibility.

 Where is the Knowledge Base?

The BMC Knowledge Base (which includes answers for common problems with BMC Server Automation) is located at https://bmcsites.force.com/casemgmt/sc_CoveoSearch#q=BMC%20Server%20Automation&t=KB&sort=relevancy.

 What ports and protocols does BMC Server Automation require?

See the ports and protocols list.

 Where can I find the build number for the version 8.5 releases?

You can find the build number for the various 8.5 releases (base version, SPs, and patches) in the Current build information section of the Supported upgrade paths topic.

 Where can I find information about the integration of BMC Server Automation with BMC ProactiveNet?

See the following documentation resources:

 Where can I find information about the third party software versions included with BMC BladeLogic Server Automation?

You can find information about the included software versions in the Third-party software section of the Minimum software requirements topic and in the Browsing discovered software applications topic.

Installation and upgrade questions

 What are the Supported upgrade paths for BMC Server Automation?

You can find information about the supported upgrade paths for BMC Server Automation in the Upgrading section of the online technical documentation (in the Preparing for upgrade topic).

 Where can I find deployment architecture recommendations for implementing BMC Server Automation?

You can find deployment architecture recommendations in the following Planning section: Deployment architecture

 What do I do if I just upgraded and am getting errors in Jobs that reference Custom/Server Objects?

Product usage

 I'm having trouble with an RSCD agent. How do I open up the permissions temporarily?

Use the following process:

  1. Start by looking at the rscd.log. Who are your requests currently mapping to? If it is someone who does not exist in your users or users.local file, consider adding a temporary definition for them.
  2. Remove the "nouser" line from the users file.
  3. Change the contents of the exports file so that it contains a single line: "* rw,user=root" or "* rw,user=Administrator" (or the name of your local admin account).

Once you have finished troubleshooting, make sure to restore the original configuration.

 What do I do if my Application Server will not start up?

The following list shows some common causes for this issue:

  • Review the Application Server log and look for a Java stack trace; this usually indicates the issue.
  • A few common things can cause problems with the Application Server start up:
    • The File Server RSCD Agent is not licensed (for pre-8.2 versions).
    • ACLs were pushed to the File Server agent.
      • Add a 'System:System  rw,map=<root|Administrator>' to the users.local on the File Server agent.
 I have multiple Application Servers but I cannot see all Application Server status in the Infrastructure Manager window.

In this case, you need to synchronize the bladelogic.keystore across all Application Servers.

See To synchronize keystore files of multiple Application Servers for more information.

 How do I configure NSH/ZSH command history to persist across sessions?

See the following Knowledge Article for information on this issue:
Knowledge Article ID: 000022404

 Where can I find sizing recommendations for Application Servers?

You can find recommendations for sizing Application Servers in the following topics:

 Where can I find "how to" information for specific user scenarios?

You can find a list of user contributed tutorial information in the BMC Contributor topics topic.

In addition, the taking the reins article on Communities includes additional videos and "how to" information.

 Are videos available that help to explain how to accomplish specific user tasks?

Troubleshooting

 How can I determine where BMC Server Automation is installed?

On UNIX, look in /etc/lib/rsc/HOME or /usr/lib/rsc/HOME. If that file does not exist, you are running a local or self-contained installation, and will need to derive the installation location from running processes. For example:

Linux:

ls -la /proc/`ps -ef | grep rscw | grep -v grep | awk '{print $2}'` | grep exe | awk '{print $11}'

Solaris:

pargs -l `ps -ef | grep rscd | head -1 | awk '{print $2}'`
 Where are the RSCD Agent logs located?

On Windows: INSTALL_DIR\RSCD\rscd.log

On UNIX: INSTALL_DIR/[NSH|RSCD]/log/rscd.log

 Where is the transaction or bldeploy log?

<INSTALLDIR>\Transactions\log\bldeploy-xxxx.log

 Where is the BMC Server Automation Application Server log that contains deployment messages?

<INSTALLDIR>\br\<deployment name>.log
 
The default deployment name is appserver, while other common deployments have names such as job-1.

 How do I analyze the *Trace.txt* file that is generated by a Windows Patch Analysis Job?

For detailed instructions on analyzing the Trace.txt file, see How to analyze Trace.txt generated by a Windows Patch Analysis Job (user contribution).

For a list of frequently asked questions for Agent troubleshooting, see Frequently asked questions for agent troubleshooting.

Top Knowledge Articles from BMC Customer Support

BMC Communites maintains a list of the top 10 Knowledge Articles (KAs) as recommended by the Customer Support team for BMC Server Automation.

The KAs are selected by a combination of both the collective experience of the team and other quantitative factors, with the goal of sharing the most relevant and useful information in a easy to consume format.

See Top 10 Knowledge Articles for BladeLogic Server Automation on BMC Communities for the list.

Available videos

To see additional videos about BMC Server Automation and other BMC solutions, visit BMCtv.

Available walkthroughs

Walkthrough topics introduce you to a key BMC BladeLogic Server Automation use case (for example, compliance), and provide step by step, cookbook-style examples that demonstrate a specific aspect of that use case. 

 Click here to see a list of the topics in this space that are walkthroughs.

Additional resources

The following BMC sites provide information outside of the BMC Server Automation 8.5 documentation that you might find helpful:


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