Troubleshooting the Server Already Exists Error

This section describes how to fix the following error situations:

• You try to add a server to the console, but the server does not appear under the All Servers folder
• The server is not listed in the All Servers folder and when you attempt to add it, you receive the following message:
  
  One reason for these symptoms is an unfinished or partially completed Provision Job. The partial processing registered the server but was unable to make the server name appear in the console.

To solve the issue:

1. Right-click the All Servers group and select Refresh.
2. If the server name does not appear in the console after a refresh, use the BMC Command Line Interface (BLCLI) to decommission the server. For more information, see the next section.
3. Add the server to the console using the normal Add Server method.

Decommissioning a Server Using BLCLI

To decommission a server using the BLCLI, follow this procedure.

1. Launch a command prompt.
2. Type nsh.
3. Create an authentication profile where appserverhost name is the name of your Application Server. For example:

   
   MYSERVER% blcred authprofile -add -profile myServiceProfile -host *appserverhost name*:9840 -type SRP 
   

4. Supply credentials for your profile:

   
   MYSERVER% blcred cred -acquire -profile myServiceProfile -username *BLAdmin* -password *bladelogic*
   Authentication succeeded: acquired session credential
   

5. To test your connection to the BLCLI command interface, execute a basic command and verify that the expected result is displayed. For example, run the listAllServer command and verify that the results show all of the servers in the All Servers group on the console.

   
   MYSERVER% blcli -v myServiceProfile -r *BLAdmins* Server listAllServers 
   MHR-006-BMC-001 
   198.18.14.24 
   MHR-006-VCC-001 
   198.18.64.6 
   198.18.14.72 
   198.18.18.39 
   198.18.18.43 
   198.18.18.10 
   2k8ent86_san
   

6. Use the decommissionServer command to decommission the server that you could not view or commission on the console. The expected result after issuing this command is a void serverName message. The following example shows how to decommission the server named 2k8ent86_san.

   
   MYSERVER% blcli -v myServiceProfile -r *BLAdmins* Server decommissionServer *2k8ent86_san* 
   void MYSERVER%
   MYSERVER%
   

7. Add the server to the console using the normal Add Server method.