Troubleshooting virtualization issues
The following table discusses issues that you might encounter when using BMC Server Automation in virtual environments.
Issue | Description |
---|---|
USP job taking long time for enrolling the VM | This issue occurs because the Application Server was attempting to resolve the newly provisioned VM name before the VM (which was on DHCP) had the chance to register it with the DNS Server. This behavior lead to a "caching of name lookup" failure in the server's DNS Client Cache (Negative Caching in DNS). As a result, all further lookups for the VM name failed until the cached failure was discarded on expiry of the TTL. |
Issue with configuration objects running on a Red Hat Linux | Certain virtualization configuration objects running on a Red Hat Linux computer might encounter the following error: any action that you try to perform through the BMC Server Automation Console for the management of Red Hat KVM or the Citrix XenServer server assets results in an error message, "Unable to start CO Server." |
Cannot package VMware Licensed Feature properties | The Licensed Feature properties VMotion, VMware DRS, and VMware HA cannot be packaged into a BLPackage from the vCenter server. |
Agent stops when executing large number is snapshots at the same time | When executing 50 snapshot instances simultaneously for a vCenter server, the RSCD Agent may stop. This issue is associated with using the vmware-instances.nsh script to run Snapshot, Audit, and Compliance Jobs on Virtual Machine components that reside on a vCenter server or an ESX server. |
Related Knowledge Articles
The following Knowledge Article from BMC Customer Support might be of interest when troubleshooting BMC Server Automation issues: DCO JOb or query of IBM Frame reports "Not Applicable to Target Server" warning (Knowledge Article ID: 000047764)
You might also be interested in the list of top Knowledge Articles for BMC Server Automation located on BMC Communities.
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