Service Pack 1 (8.2.01)

This section contains information about Service Pack 1 for BMC Server Automation version 8.2.


Click here to create a PDF containing only content related to Service Pack 1.

About Service Pack 1

This service pack includes full installers for all components. You can download the service pack files from the BMC Electronic Product Distribution (EPD) website at The version number shown on EPD is 8.2.01.

If you are using Windows, review the following considerations for patch management.


Upgrading to 8.2 SP1 from version 8.1 SP5 is not a supported upgrade path.

Contents of the service pack

The following topics describe the updates included and the problems corrected in this service pack.

Downloading the files

 Click here to see the procedure for obtaining the service pack files.

To download files:

  1. Create a directory in which to place the downloaded files.


    On Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

  2. Go to

  3. At the login prompt, enter your user ID and password, and click Submit.

  4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.

  5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms you want to see, per the EPD site help; otherwise, skip to step 6.

  6. Verify that the correct profile is displayed for your download purpose, and select the Licensed Products tab.

  7. Depending on your product license, expand the relevant BMC BladeLogic Server Automation Suite or Module node to show the listed versions.

  8. Expand the relevant version node:
    • For the base version, expand the 8.2.00 node.
    • For a service pack, expand the relevant 8.2.0x version node.
  9. Under the suite node, expand the BMC Server Automation node for the selected version.

  10. Expand the entry for the relevant platform and language to show its downloadable files.

  11. Select the files you want to download. See Installation programs for BMC Server Automation.

  12. Click Download (FTP) or Download Manager:

    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an e-mail message.

    • Download Manager enables you to download multiple files consecutively, and to resume an interrupted download if the connection drops. This method requires a one-time installation of the AkamiNetSession Client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum is used to verify file integrity automatically. 

Upgrading to the service pack

To upgrade to this service pack, complete the tasks described in the following sections.

Review the supported upgrade paths

 Click here to see a list of supported upgrade paths.

Note that upgrading to 8.2 SP1 from version 8.1 SP5 is not a supported upgrade path.

Review the upgrade sequence

Review the upgrade considerations and the upgrade sequence.

 Click here to review the upgrade sequence.

  1. Upgrade at least one Application Server.


    Do not restart the Application Server until you complete the database migration.

    Additional upgrades that occur at this point depend on where the Application Server resides:

    • On a Microsoft Windows computer, an upgrade of the Application Server also upgrades the Network Shell. See Upgrading the Application Server on Windows.

    • On a Linux or UNIX computer, an upgrade of the Application Server also upgrades all components that were installed as part of the earlier installation of the Application Server. These components can include the Network Shell, the RSCD agent, and the PXE server. See Upgrading the Application Server on Linux and UNIX.

  2. Upgrade at least one BMC Server Automation Console. See Upgrading the BMC Server Automation Console.
  3. Migrate the BMC Server Automation database to the current release. See Migrating core BMC Server Automation data.
  4. If upgrading to a service pack, run a series of SQL scripts (provided with the service pack files) that upgrade the database to the service pack level. See Supported upgrade paths.
  5. If you are migrating from a pre-8.0 version of BMC Server Automation, migrate compliance rules and discovery signatures. See Migrating compliance rules and discovery signatures.
  6. If the BMC Server Automation file server resides on a different computer from the Application Server, upgrade the RSCD agent on the computer on which file server resides. The file server and the database must be at the same version before you run BMC Server Automation.
  7. Confirm that the file server agent is running.
  8. Upgrade the BMC Server Automation provisioning system. See Upgrading the Provisioning System.
  9. Upgrade the other BMC Server Automation Application Servers, consoles, and RSCD agents in your enterprise (including on any virtual servers). Also upgrade any distributed custom configuration objects.

Run the service pack installers

See the following topics for information about running the specific installers.

Run database migration

If you are upgrading from version 8.2 or a pre-8.2 version, you must run the Data Migration Manager. There are no SQL upgrade scripts for this service pack.

You can migrate to BMC Server Automation version 8.2 SP1 only  from version 7.6 and later versions. If you are running a version earlier than 7.6, you must first upgrade to version 7.6. See the BMC Server Automation Installation Guide for version 7.6 for information about upgrading earlier versions.

When you migrate from earlier product versions to the current product version, you must use BMC BladeLogic Data Migration Manager to perform the migration of core data from your Oracle or SQL Server database.

Upgrade the RSCD agents

See the following topics for information about upgrading RSCD agents:

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