Enabling BMC Remedy ITSM integration for job approval
If your environment has been configured to integrate BMC Server Automation with BMC Remedy ITSM Change Management (as described in the BMC Continuous Compliance for Server Automation solution on the BMC BladeLogic Automation Suite wiki), you can track these infrastructure changes when the change is initiated by the BMC Server Automation operator.
To fully enable the integration, complete the following configuration tasks in BMC Server Automation:
- Configuring job approval for job types
- Assigning job approval permissions
- Setting up the connection to BMC Atrium Orchestrator
- Enabling HTTPS support for the BMC Atrium Orchestrator connection
Note
Two of these tasks — setting up the connection to BMC Atrium Orchestrator and (optionally) enabling HTTPS support — are necessary also for integrating with BMC Atrium Orchestrator for the creation of Workflow Jobs through the BMC Server Automation Console. For more information, see Creating and modifying Workflow Jobs.
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