Error code | Message description | Corrective action(s) |
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PSM9001E PSM9008E | SNMP Exception occurred, failed to open the connection and was unable to connect to the remote device. | - Verify the policy settings (IP address and port).
- Check if the configured network device is active and can be accessed using the SNMP protocol or not.
|
PSM9002E | General exception occurred, failed to open the connection and was unable to connect to the remote device.
| - Verify the policy settings (IP address and port).
- Check if the configured network device is active and can be accessed using the SNMP protocol or not.
|
PSM9003E | SNMP Exception occurred during connectivity verification, the connection is invalid and was unable to connect to the remote device. | - Verify the policy settings (IP address and port).
- Check if the configured network device is active and can be accessed using the SNMP protocol or not.
- Check if the SNMP connection validation Object Identifier can be a poll from the device using the SNMP GET operation.
|
PSM9004E | General exception occurred during connectivity verification, the connection is invalid and was unable to connect to the remote device. | - Verify the policy settings (IP address and port).
- Check if the configured network device is active and can be accessed using the SNMP protocol or not.
- Check if the SNMP connection validation Object Identifier can be a poll from the device using the SNMP GET operation.
|
PSM9005E | Policy configuration was received on the agent to set monitoring for an existing monitored device. The KM assume that any user on a given device can only have one set of credentials and therefore this request cannot be completed. This can be a typo in the configured credentials. | - Verify the policy settings and credentials.
|
PSM9006E | Test connection failed, privacy protocol is wrong and was unable to connect to the remote device. | - Verify the policy settings (IP address and port).
- Check if the configured network device is active and can be accessed using the SNMP protocol or not.
- Check if the SNMP connection validation Object Identifier can be a poll from the device using the SNMP GET operation.
|
PSM9007E | Test connection failed, the port community is wrong and was unable to connect to the remote device. | - Verify the policy settings (IP address and port).
- Check if the configured network device is active and can be accessed using the SNMP protocol or not.
- Check if the SNMP connection validation Object Identifier can be a poll from the device using the SNMP GET operation.
|
PSM9009E | Failed to resolve the configured hostname to an IP address. | - Verify the policy setting. Check if the device name can be updated to an IP address.
|
PSM9010E | Failed to open SNMP static session. | - Verify the policy setting (device name and port).
- Check if the configured network device is active or not and can be accessed using the SNMP protocol.
- Enable debugging
|
PSM9011E | General Exception occurred, failed to create the connection. | - Verify the policy setting (device name, port, SNMP version, community string, or SNMP V3 settings only if you configured secured connectivity).
- Check if the configured network device is active or not and can be accessed using the SNMP protocol.
- Enable debugging.
|
PSM9012E | General Exception occurred, failed to collect the data on the configured monitors. | - Verify the policy setting (device name, port, SNMP version, community string, or SNMP V3 settings only if you configured secured connectivity).
- Check if the configured network device is active or not and can be accessed using the SNMP protocol.
- Enable debugging.
- Please contact BMC Customer Support for additional assistance.
|
PSM9023E | The external process could not start failed to connect to PATROL Agent CLI and failed to perform data collection on the configured network devices. | - Verify PATROL Agent CLI connectivity from the command line.
- Verify defined PCONFIG entries (
/AgentSetup/defaultAccount or /ConfigData/AgentSetup/defaultAccount ) - Check if the PATROL Agent hostname can be used to open the CLI connection if not, you may modify those PCONFIG entries
/AgentSetup/publishHostName or /AgentSetup/BindToAddress with a valid hostname or IP address that was used to open the CLI connection.
|
PSM9021W | Partial data collection occurs. Data collection happened partially as few of the monitor, object types and counters were not available in the operation console. | - Check if the listed OIDs can be extracted from the configured remote device.
- Verify policy settings.
- Check if custom monitors name spelled correctly within the file based configuration.
|
PSM9022E | Native or custom monitors not configured. Failed to perform data collection as network device configured without native or custom monitors. | - Verify policy settings and try to select at least one of the native monitors or insert any of your custom monitors that you created.
- Check if the file based configuration contains devices to monitor with at least one native or custom monitors.
|
PSM0001E | The external process could not start.Since the JAVA HOME is not defined properly, the external process did not start. | - Check if the JAVA HOME is defined and configured properly or not.
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PSM0055E | Failed to create the Custom monitor.Since the Custom monitor settings were not defined properly, the KM failed to create the Custom monitor | Check that custom monitor settings meet the following criteria: [Monitor name],[Object-Type name] : The following characters are invalid: .!~#$[]{}'%^&()+=<>/:|;,*?\\"
[Monitor category] : The value should be between [1-4]. 1=Network 2=system 3=Application 4=Hardware
[Counter name] : The following characters are invalid. ."!~#$[]{}'%^&()+=<>/:|;,*?\\"
[Counter OID/Formula] : The following characters are invalid: .|'~`,;\\"
[Counter unit] : The value should be between [1-45]
[Counter custom unit] : The following characters are invalid. .\\"
[Counter measure as] : The value should be between [1-3]. 1=Raw 2=Delta 3=Rate
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