Knowledge module
In TrueSight Operations Management and
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This knowledge module can be loaded or imported in the following consoles:
- BMC PATROL Consoles
- BMC ProactiveNet Central Monitoring Administration Console
- BMC TrueSight console
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This section provides information about terminologies used in the BMC PATROL for Citrix XenApp and XenDesktop.
Term | Environment |
---|---|
Applications | Common to BMC PATROL, BMC Proactivenet Performance Management, BMC TrueSight Operations Management, and Error rendering macro 'Include+' The 'Include+' macro can only be used in spaces managed by Scroll Versions / Scroll Translations. All 'Include+' and 'Excerpt Include+' macros must be converted to normal 'Include Page' and 'Excerpt Include' macros in such spaces. Please use the macro conversion tool to detect and fix similar issues in this space or ask a space administrator to do so. |
Application Discovery | Specific to BMC PATROL |
InfoBoxes | Specific to BMC PATROL |
Application Classes | Specific to BMC PATROL |
Monitoring Types | Specific to BMC Proactivenet Performance Management, BMC TrueSight Operations Management, and Error rendering macro 'Include+' The 'Include+' macro can only be used in spaces managed by Scroll Versions / Scroll Translations. All 'Include+' and 'Excerpt Include+' macros must be converted to normal 'Include Page' and 'Excerpt Include' macros in such spaces. Please use the macro conversion tool to detect and fix similar issues in this space or ask a space administrator to do so. |
Parameters | Specific to BMC PATROL |
Attributes | Specific to BMC Proactivenet Performance Management, BMC TrueSight Operations Management, and Error rendering macro 'Include+' The 'Include+' macro can only be used in spaces managed by Scroll Versions / Scroll Translations. All 'Include+' and 'Excerpt Include+' macros must be converted to normal 'Include Page' and 'Excerpt Include' macros in such spaces. Please use the macro conversion tool to detect and fix similar issues in this space or ask a space administrator to do so. |
Menu Commands | Specific to BMC PATROL |
Monitoring Solutions | Specific to BMC Proactivenet Performance Management, BMC TrueSight Operations Management, and Error rendering macro 'Include+' The 'Include+' macro can only be used in spaces managed by Scroll Versions / Scroll Translations. All 'Include+' and 'Excerpt Include+' macros must be converted to normal 'Include Page' and 'Excerpt Include' macros in such spaces. Please use the macro conversion tool to detect and fix similar issues in this space or ask a space administrator to do so. |
Monitoring Profiles | Specific to BMC Proactivenet Performance Management, BMC TrueSight Operations Management, and Error rendering macro 'Include+' The 'Include+' macro can only be used in spaces managed by Scroll Versions / Scroll Translations. All 'Include+' and 'Excerpt Include+' macros must be converted to normal 'Include Page' and 'Excerpt Include' macros in such spaces. Please use the macro conversion tool to detect and fix similar issues in this space or ask a space administrator to do so. |
Attribute or parameter properties | Common to BMC PATROL, BMC Proactivenet Performance Management, BMC TrueSight Operations Management, and Error rendering macro 'Include+' The 'Include+' macro can only be used in spaces managed by Scroll Versions / Scroll Translations. All 'Include+' and 'Excerpt Include+' macros must be converted to normal 'Include Page' and 'Excerpt Include' macros in such spaces. Please use the macro conversion tool to detect and fix similar issues in this space or ask a space administrator to do so. |
Applications
An application in PATROL is any resource used or running on a computer. BMC PATROL for Citrix XenApp has a basic set of applications that monitor events such as monitoring log files. Each running copy of an application discovered by PATROL is called an instance of the particular application class.
Application discovery
PATROL discovers applications using instructions provided by the Knowledge Module for Citrix XenApp (KM). The instructions provided by the KM include application discovery rules that you have defined. When PATROL discovers an application, it represents the application with an icon either in the icon window for the monitored computer on which it runs or in an application window specified for all application instances of that class. You can add a new application class to PATROL so that it will find all future instances of that application running on monitored computers. PATROL periodically runs application discovery to discover new applications and to verify that previously discovered applications and files are still there. If an application or file previously discovered is not found, PATROL triggers an alert, either audible or visual, for the missing resource. Application discovery rules are defined using either
- Simple discovery: uses simple pattern-matching to find instances of the application running on the monitored computer
- PSL discovery: uses scripts written in PATROL Script Language to find the application instances
Infoboxes
InfoBoxes are tables of attributes accessed from parameters and application class icons. The PATROL consoles and PATROL Agent populate all of the attributes that appear in the parameter InfoBoxes and some of the attributes, such as icon type or status, that appear in the application InfoBoxes.
Application classes or Monitor types
Application classes are the object classes to which an application instances belong; also, the representation of the class as a container in UNIX or folder in Windows on the PATROL Console. It is a logical grouping of individual applications, while an application group is a logical grouping of application instances. You can use the developer functionality of a PATROL Console to add or change application classes. Within PATROL, you use application classes to define the attributes of all instances within an application class (global settings), or the attributes of a single application instance that has been customized (local settings). In BMC ProactiveNet, TrueSight Operations Management, and
Error rendering macro 'Include+'
The 'Include+' macro can only be used in spaces managed by Scroll Versions / Scroll Translations.
All 'Include+' and 'Excerpt Include+' macros must be converted to normal 'Include Page' and 'Excerpt Include' macros in such spaces.
Please use the macro conversion tool to detect and fix similar issues in this space or ask a space administrator to do so.
Parameters or attributes
Parameters are the monitoring elements of a KM. Parameters are run by the PATROL Agent, they periodically use data collection commands to obtain data on a system resource and then parse, process, and store the data on the computer that is running the PATROL Agent. Parameters can display data in various formats, such as numeric, text, stoplight, and Boolean. Parameters have thresholds and can trigger warnings and alarms. In BMC ProactiveNet, TrueSight Operations Management, and
Error rendering macro 'Include+'
The 'Include+' macro can only be used in spaces managed by Scroll Versions / Scroll Translations.
All 'Include+' and 'Excerpt Include+' macros must be converted to normal 'Include Page' and 'Excerpt Include' macros in such spaces.
Please use the macro conversion tool to detect and fix similar issues in this space or ask a space administrator to do so.
The BMC PATROL for Citrix XenApp KM product has the following types of parameters:
- Collector parameters - A PATROL collector parameter executes commands and gathers data for a consumer parameter to display, often collecting many values. It does not display any values itself. As such, it does not have alarms or run any recovery actions. Collector parameters are defined in the collector's application class rather than in the applications for which they collect data. This avoids the situation in which a separate collector would execute for each application instance and negate the efficiency of the collector or consumer parameter.
- Consumer parameters - A consumer parameter only displays a value that is collected by a collector parameter. A consumer parameter never issues commands; it is not scheduled for execution, but it has alarms and can run recovery actions. A consumer parameter cannot be updated directly by selecting an option on its display. To update a consumer parameter, you must execute the collector that gathers its data.
- Standard parameters - Standard parameters issue commands to collect data and display the data collected. They contain alarm definitions and can run alarm and warning actions.
Menu commands
In PATROL console, menu commands, also known as KM commands are a menu of commands for a monitored object. You can configure the knowledge module, discover hosts, add objects, and set thresholds of parameters using menu commands. Right-click an object to access its menu commands.
Monitoring solutions
A monitoring solution is a pre-defined set of metrics that monitor the health and performance of a specific device or service. BMC monitoring solutions are composed of monitor types and attributes.
Monitoring profiles
In BMC ProactiveNet, TrueSight Operations Management,
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All 'Include+' and 'Excerpt Include+' macros must be converted to normal 'Include Page' and 'Excerpt Include' macros in such spaces.
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Attribute or parameter properties
The following table describes the default attribute (parameter) properties available in BMC PATROL, BMC ProactiveNet, TrueSight Operations Management, and
Error rendering macro 'Include+'
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All 'Include+' and 'Excerpt Include+' macros must be converted to normal 'Include Page' and 'Excerpt Include' macros in such spaces.
Please use the macro conversion tool to detect and fix similar issues in this space or ask a space administrator to do so.
Note
Collector and text parameters do not display the BMC ProactiveNet Performance Management properties.
Default parameter properties
Property | Default value |
---|---|
PATROL properties | |
Application class | The application class under which this parameter is displayed. |
Command type | Language used to create the command this parameter executes. Example: PATROL Script Language (PSL) |
Icon style | Specifies whether the parameter is represented as a graph, text box, stop light (signal), or boolean state. |
Unit | Specifies the unit of measure in which the parameter output is expressed, such as a percentage, a number, or bytes. |
Border range | Indicates the normal operating range for the parameter. The Border range must be larger than the Alarm1 and Alarm2 ranges combined. Values are described as less than and greater than, for example <0 or >100. If the Border range is undefined, it means it is inactive and any values that appear are not intended as recommendations. |
Alarm1 range | Specifies the thresholds for the first-level alarm; this is not applicable to collector parameters. Specifies the thresholds for the lower numerical values deemed unacceptable for this parameter. Values must be lower than values for Alarm2; cannot overlap Alarm2 range or fall outside the Border range. Values falling inside this range trigger warnings, alarms, or recovery actions. If undefined, Alarm1 is inactive, and any values that appear are not intended as recommendations. |
Alarm2 range | Specifies the thresholds for the second-level alarm; this is not applicable to collector parameters. Specifies the thresholds for the higher numerical values deemed unacceptable for this parameter. Values must be higher than the values for Alarm1; cannot overlap Alarm1 range, or fall outside the Border range. Values falling inside this range trigger warnings, alarms, or recovery actions. If undefined, Alarm2 is inactive, and any values that appear are not intended as recommendations. |
Scheduling (poll time) | Specifies how frequently the parameter will run and collect data (polling cycle); this is not applicable to consumer parameters. |
Active at installation | Specifies whether a parameter is active by default; reflected in the words yes or no. |
Parameter type | Indicates the parameter type:
|
Value set by | Lists the collector parameter that sets the values for the consumer parameter described. |
BMC ProactiveNet Performance Management properties | |
Monitor Type | The monitor type under which this attribute is displayed. |
Key Performance Indicator | Indicates if the attribute is a Key Performance Indicator (KPI). KPIs are attributes that have the most impact on the health and performance of your environment and your service-level agreements. |
Monitor for abnormalities | Indicates whether abnormalities should be detected automatically. This applies to all attributes for which alarm ranges have been defined. If you want an attribute to be monitored for abnormalities, you should define the alarm ranges. |
Graph | Indicates whether the attribute value should be plotted on the graph by default when the Show Graph is selected on the BMC ProactiveNet user interface. |
Availability | Indicates whether the parameter monitors the availability of the resource. |
Response time | Indicates whether the parameter monitors the response time of an action or operation. |
Normal distribution | Indicates whether the attribute has data with extreme spikes which makes developing a normal range band difficult. |
Statistical | Indicates if the value collected by the attribute is numerical and indicates performance data. |
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