2.7.30.01: Patch for BMC PATROL for Log Management 2.7

This section contains information about fixes in this patch, and provides instructions for downloading and installing the patch. For information about corrected issues in this patch, see Known and corrected issues.

Updates in the 2.7.30.01 patch

2.7.30.01 patch includes the following updates:

  • PATROL for Log Management enables you to specify the number of lines to search a match string. Depending on the value that you specify in the Number of lines in log entry field, the KM displays the number of lines, when a match is found. 

    With the 2.7.30.01 patch, the number of lines configured in the Number of lines in log entry field is appended to the custom event message in the TrueSight console. Earlier, this feature was available in the PATROL consoles only. See, Last Strings Matched by the Template Regular Expression (LOGMatchString) attribute.

    To enable this feature, set the value of /PMG/CONFIG/<instance name>/appendLogEntryLinesToCustomEvent pconfig variable to 1.

  • The KM now provides an option to replace the special characters (Comma ( , ), double quotation marks ( " ), and single quotation marks ( ' )) in the custom event message with tags. Earlier, the KM deleted the special characters from the message. 

    To use this feature, set the /PMG/CONFIG/replaceAnnotationSpecialChars variable to 1. 

    The substitution strings cannot be specified, they are predefined:

    Original character Replaced string
    Comma ( , ) BMC_COMMA
    double quotation marks ( " ) BMC_DQUOTE
     single quotation marks ( ' ) BMC_QUOTE

    For example A,B will be replaced by ABMC_COMMAB.

Downloading the patch and installation utility

The following table provides links to the pages in the EPD website that contain the installation files for this product. From the EPD page, you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance Form.

Component EPD link Comment
PATROL for Log Management 2.7.30.01

Download link

Microsoft Windows/NT - PMG_ALL_273001.zip

UNIX - PMG_ALL_273001.tar

PATROL Installation Utility 11.0.00

Download link

Microsoft Windows/NT  - ins_WINDOWS_11000.zip

UNIX - ins_ALL_11000.tar

Installing the patch

Note

To install the BMC PATROL for Log Management 2.7.30.01 patch in a PATROL environment

Follow the typical installation instructions in Installing in a BMC PATROL environment.

To install the BMC PATROL for Log Management 2.7.30.01 patch using a TrueSight Presentation Server

Follow the instructions in Installing using TrueSight console.

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Comments

  1. Mohit Pandit

    Under the install steps, update file name for windows, if required.

    Jan 23, 2018 07:35
  2. Michael Evans

    can we get an example of that "Tags" mean?


    The KM now provides an option to replace the special characters (Comma ( , ), double quotation marks ( " ), and single quotation marks ( ' )) in the custom event message with tags. Earlier, the KM deleted the special characters from the message. 

    Does that mean I can specify a substitute character?

    Feb 02, 2018 06:18
    1. Erez Ben harush

      Hi Michael,


      The substitution characters can not be specified, they are predefined:

      Original characterReplaced character
      Comma ( , )BMC_COMMA
      double quotation marks ( " )BMC_QUOTE
       single quotation marks ( ' )BMC_DQUOTE
      Feb 04, 2018 06:56
  3. Michael Evans

    Please indicate if this patch can be rolled out to agents with Zero Policy changes - or will policy changes be needed?  (enabling new features notwithstanding)

    Feb 02, 2018 06:24
    1. Erez Ben harush

      Hi Micheal,

      Yes, version 2.7.30.01 can be rolled out to agents with zero policy changes.

      In addition, it is the best practice to update to the latest version.


      Feb 04, 2018 06:59