System requirements

Support for third-party products

To receive full support for a BMC product, you must have that product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see BMC's product support policy.

The following table lists the minimum product requirements specific to this release of PATROL for Entuity Server:


Minimum requirements

Operating system

Microsoft Windows

  • Microsoft Windows Server 2012, 64-bit
  • Microsoft Windows Server 2012, R2 64-bit
  • Microsoft Windows Server 2016, 64-bit


  • Red Hat Enterprise Linux AS/ES version 6.0 to 6.9 for x86 (64-bit)
  • Red Hat Enterprise Linux AS/ES version 7.0 to 7.3 for x86 (64-bit)
Entuity server
  • 15.5, 16 and 16.5 SP4

TrueSight Console

  • 11.3.01

  • 11.0.00

  • 10.7.00

PATROL products
  • PATROL Agent 10.7.00, 11.0.00, and 11.3.01
  • PATROL Installation Utility 10.7.00, 11.0.00 and 11.3.00
Language requirementsTo support Linux Simplified Chinese platform run the following:

(Linux) Export LANG=zh_CN.utf8

(Windows) Set PATROL_LANG=zh_CN.UTF-8

Java Runtime Environment (JRE)

Supports any of the following Java versions:

  • Oracle Java 8.x
  • OpenJDK 8.x
  • OpenJDK 11.x

Note: For the latest announcement on BMC’s Java Support policies for TrueSight monitoring solutions, see Java support for TrueSight monitoring solutions


BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.

BMC products should work fine with minor updates to these supported operating systems. For assistance, please contact BMC Customer Support.

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