Error messages

ZXC9999E

Authenticationfailed

Verify the policy settings (validate username or password).

ZXC9998E

Problem with the provided arguments

Consult the BMC Customer support for additional assistance.

ZXC9994E

XML agent not found

Check that the PATROL Agent is running or not.

Failed to establish the connection with the server. (Host not found)

Check if the configured Entuity server is active and can be accessed or not.

Connection declined. (Incorrect port or protocol)

• Verify the policy settings (IP address and port).
• Check if the Entuity server is active or not.

• Verify whether the configured device runs Entuity or not
• Check if the Entuity services are active or not.

• Enable debug for further information.
• Consult the BMC Customer support for additional assistance.

• Enable debug for further information.
• Consult the BMC Customer support for additional assistance.

ZXC9984E

Command error

Consult the BMC Customer support for additional assistance.

• Verify the policy settings.
• Consult the BMC Customer support for additional assistance.
  

• Increase the connection timeout under Collector.properties file at %PATROL_HOME%/ZXC/Conf directory.
• Slow response from the Entuity server, you can increase the Connection timeout using the KM command, or locate the PATROL Agent on a server that is not far away from the Entuity server in order to make fastest responses

ZXC9981E

Entuity server version is not supported

You are running a version of the Entuity server that the KM does not support

• Verify the policy settings (User, view)

• Log into Entuity server with the configured user details and check if you have an access to the configured view.

ZXC9976E

Monitor configuration failure (User does not have an access to the configured template, or the configured template does not exist)

• Verify policy settings (Template)
• Log into the Entuity server and check if the template exist.

ZXC0103E

Invalid RegEx

See the OLH or a list of supported RegEx values

ZXC0073E

Debug file name is empty, the Debug file name must contain a valid name.

Enter a valid Debug file name

ZXC0102E

Entuity server name/IP is not valid

Enter a valid IP address or Entuity server name

ZXC0091E

Please chose one of the options: Select Network devices, All or None."

Select one of the options before you click Ok

ZXC0083E

Invalid file name, do not use the following characters:/ ?< > | * : \

Change the file name without the invalid character

ZXC0082W

Entuity server account already configured.

You can configure the same Entuity server account only once

ZXC0072E

The minimum value of Thread Pool must be less than or equal to its maximum value.

If possible increase the maximum value or decrease the minimum value

ZXC0071E

The minimum value of Connection Pool must be less than or equal to its maximum value.

If possible increase the maximum value or decrease the minimum value

ZXC0070E

The minimum values of Connection Pool and Thread Pool must be less than their corresponding maximum values.

If possible increase the maximum values or decrease the minimum values

ZXC0059E

Configuration window already open, only one configuration window permitted at the same time.

Close one of the configuration windows

ZXC0017E

Entuity server name/IP is missing

Enter a valid IP or Entuity server name

ZXC0018E

User name is missing

Enter a valid user name

ZXC0019E

Password field is empty, enter a non-blank password

The password field must contain a valid password entry

ZXC0030E

General configuration error <ERROR DESCRIPTION>

Contact Customer support

ZXC0101E

Valid Java Home must be defined before Entuity server configuration, do you want to configure Java Home now?

Click Yes to define the Java home, click No to cancel the Entuity server configuration.

ZXC0100E

Java Home not defined

Define a valid Java Home

ZXC0056E

Error: Set Java Home

Define a valid Java home

ZXC0055E

Configured Java home path does not exist, please validate existing Java home path and specify correct one.

Verify whether the JAVA_HOME is defined in the environment variable or through the policy settings and update it if needed.

ZXC0031E

Error in JAVA HOME <ERROR DESCRIPTION>

Correct the Java home error

ZXC0033E

Configured (PCONFIG) JAVA_HOME path is not found

Verify the path and enter a valid path to the Java Home

ZXC0034E

Configured (PCONFIG) JAVA_HOME refers to a JRE of unsupported version: <JRE VERSION>

The JRE must be version 1.8 or later

ZXC0054E

Java home path is empty, the Java home path must contain a valid path name.

Enter a valid path to the Java Home