System requirements

The following table lists the product requirements and supported resources:

Product requirements and supported resources



Operating systems (for PATROL Agent only)

Any of the following operating systems:

  • Microsoft Windows Server 2012, x86-64, R2
  • Microsoft Windows Server 2016, x86-64
  • Microsoft Windows Server 2019, x86-64
  • Red Hat Enterprise Linux 7.x, 8.x, x86-64
Java Runtime Environment (JRE)

Supports any of the following Java versions:

  • Oracle Java 8.x
  • OpenJDK 8.x
  • OpenJDK 11.x
  • OpenJDK 16.x

Note: For the latest announcement on BMC’s Java Support policies for TrueSight monitoring solutions, see Java support for TrueSight monitoring solutions Open link

BMC TrueSight Operations Management
  • 10.x
  • 11.x
PATROL products
  • PATROL Agent version 9.6.00 or later
  • PATROL Installation Utility version 9.6.00 or later

Real User Analyzer

PATROL for Application Management version 10.x is compatible with the Real User Analyzer that is available with:

  • End User Experience Management version 2.7.
  • Real End User Experience Software Edition 10.x


JRE version 1.7 or later must be installed. The JAVA_HOME environment variable must be set to the location of the JRE.

<do we include BHOM?>

OS accounts on Windows

Use the following guidelines when setting up a Windows account for PATROL:

  • Before installing PATROL, create a dedicated user account that is either a local or a domain account.
  • Accounts that are on a domain controller must be members of the domain Administrators group.
  • Do not use a built-in Administrator account.
  • If you are using a domain account, you must specify the NT domain along with the user name.

OS accounts on UNIX or Linux

Use the following guidelines when setting up a UNIX or Linux account for PATROL:

  • The account .login, .profile, .cshrc, and .kshrc files must not contain any customizations, such as aliases, nondefault prompts, and umask settings other than 022.
    Do not use the root account.
  • The account must have permission to create directories and write the installation logs to the $HOME and /tmp directories on the computer where you are installing products.
  • The account must have ftp and telnet enabled.
  • The account must have access to a root account on the computer where PATROL is installed.

Operating systems

You can install PATROL for Application Management on any OS that is supported by the TrueSight Infrastructure Management Open link console or the PATROL Agent 9.6 Open link with which it is installed. These consoles have different requirements, so check the requirements for each if you are installing the KM on more than one console. For details about the requirements and supported platforms for these consoles, see the Product Availability and Compatibility (PAC) page on the BMC Customer Support website at

Language supportTo correctly display an application name that includes non-English letters, the corresponding PATROL Agent must be installed on a system that supports the language localization.
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