Important

   

Starting version 8.9.03, BMC Network Automation is renamed to TrueSight Network Automation. This space contains information about BMC Network Automation 8.9.02 and previous versions. For TrueSight Network Automation 8.9.03 and later releases, see the TrueSight Network Automation documentation.

Fixing Level 2 cache corruption issues

This document provides information about the hotfix containing Level 2 cache updates that needs to be installed on BMC Network Automation 8.9.01.

Issue

Due to Level 2 cache corruption issues in version 8.9.01 of BMC Network Automation, the GUI might not display accurate data.

Resolution

Install the BMC Network Automation 8.9.01 hotfix 12 to resolve the issue.

Before you begin

Ensure that you have installed version 8.9.01 of BMC Network Automation.

Downloading and installing the hotfix

You can download the hotfix (bna-8.9.01-hotfix12.zip) from the following ftp location: ftp://ftp.bmc.com/pub/L2CacheCorrupHotFix. The file is unzipped to bca-networks.war. 

Checksums for the zip file and war file as follows:

  • bna-8.9.01-hotfix12.zip: 1b3def9315b6440bc83ba1d2e24fc1e0
  • bca-networks.war: 66e11f1ebfc12982e210ecf4ae98ccfd 

Installing the hotfix on Windows

To install the hotfix on Windows (assuming the default installation location):

  1. Stop the BMC Network Automation web server service.
  2. In the BCAN_HOME\tomcat\webapps directory, rename the existing file bca-networks.war to bca-networks.war.ORIG.
  3. Copy the downloaded war (bca-networks.war) to the BCAN_HOME\tomcat\webapps directory.
  4. Start the BMC Network Automation web server service.

Installing the hotfix on Linux

To install the hotfix on Linux (assuming default installation location):

  1. Run the following command to stop the BMC Network Automation web server service: /etc/init.d/enatomcat stop
  2. Navigate to the webapps directory using the following command: cd /opt/bmc/bca-networks/tomcat/webapps
  3. Rename the existing file, bca-networks.war to bca-networks.war.ORIG by using the following command: cp bca-networks.war bcan-networks.war.ORIG
  4. Copy the downloaded war (bca-networks.war) to the /opt/bmc/bca-networks/tomcat/webapps directory.
  5. Run the following command to start the BMC Network Automation web server service: /etc/init.d/enatomcat start


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