Important

   

Starting version 8.9.03, BMC Network Automation is renamed to TrueSight Network Automation. This space contains information about BMC Network Automation 8.9.02 and previous versions. For TrueSight Network Automation 8.9.03 and later releases, see the TrueSight Network Automation documentation.

Managing product services

BMC Network Automation installs a set of services on an application server and a remote device agent. This topic describes how to start, stop, and verify that these services are running.

Application server services

 On Microsoft Windows, the product might install the following services:

  • BCA-Networks Web Server: Core service of the BMC Network Automation application server
  • BCA-Networks Database Server: Optional embedded PostgreSQL database
  • BCA-Networks TFTP Server: Optional TFTP server

On Linux, the product might install the following services:

  • /etc/init.d/enatomcat: Core Tomcat web server service of the application server
  • /etc/init.d/enapostgres: Optional embedded PostgreSQL database

You can take the following actions on these application server services:

Verifying that application server services are running

On Windows, you can verify that the application server services are running by checking the Windows Services Dialog (Control Panel > Administrative Tools > Services). The status of each service should be Started.

On Linux, you can verify that the application server services are running by issuing the following commands at a shell prompt:

ps -eaf | grep java
ps -eaf | grep postgres

Both commands should return the process list, which shows a single running process.

Stopping and starting application server services

The steps for stopping and starting application server services are used after manually modifying the global.properties file, updating an XML device adapter, or when restoring the database.

On Windows, you can start or stop the installed services from the Windows Services dialog box. Go to Control Panel > Administrative Tools > Services, click the service name, and select Stop Service or Start Service.

On Linux, log on as root, and from a shell prompt, enter the following commands to stop the application server services:

/etc/init.d/enatomcat stop
/etc/init.d/enapostgres stop

As root, from a shell prompt enter the following commands to start the application server services:

/etc/init.d/enapostgres start
/etc/init.d/enatomcat start

Note

Severe level log messages seen when shutting down the BMC Network Automation application are not harmful. These notify the user that Tomcat forcibly removed or deregistered objects that were registered or created by the web application.

Remote device agent services

On Microsoft Windows, the product might install the following services:

  • BCA-Networks Agent: Core service of the BMC Network Automation remote device agent
  • BCA-Networks TFTP Server: Optional TFTP server

On Linux, the product might install the following service:

  • /etc/init.d/bcanagent: Core service of the BMC Network Automation remote device agent

You can take the following actions on these remote device agent services:

Verifying that remote device agent services are running

On Windows, you can verify that the device agent services are running by checking the Windows Services Dialog (Control Panel > Administrative Tools > Services). The status of each service should be Started.

On Linux, you can verify that the remote device agent service is running by issuing the following command at a shell prompt:

ps -eaf | grep java

The command should return the process list, which shows a single running process.

Stopping and starting remote device agent services

On Windows, you can start or stop the installed services from the Windows Services dialog box. Go to Control Panel > Administrative Tools > Services, click the service name, and select Stop Service or Start Service.

On Linux, log on as root, and from a shell prompt, enter the following command to stop the remote device agent service:

/etc/init.d/bcanagent stop

As root, from a shell prompt enter the following command to start the remote device agent service:

/etc/init.d/bcanagent start

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