Reconciling jobs

To track changes that occured without prior approval in the Change Management system, a network engineer can reconcile latent changes.

This is how it works: A BMC Network Automation operator reconciles to Remedy network changes that were made by an engineer without any approvals. BMC Remedy creates a change ticket, fills in the Change ID and Task ID, and assigns a Change Timing value of Latent. The ticket does not require an approval in BMC Remedy and is immediately closed.

The following types of network changes made without prior approval can be reconciled:

• BMC Network Automation jobs that make changes to network devices (for example, Deploy to Active or Custom Action)
• Changes made outside BMC Network Automation but detected after the system makes a snapshot of the device
• Changes made by using the BMC Network Automation SSH proxy

Eligibility for job reconciliation

BMC Network Automation can reconcile jobs that meet all of the following requirements:

• The job is in one of the completed states.
• The job contains a deployment action (for example, Deploy to Stored, Commit) that caused or detected changes that are not documented in the Change Management system that involve one of the following:
  • At least one device change
  • A snapshot action that detected at least one device change
• The job's ChangeID and TaskID fields are empty.