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This documentation supports an earlier version of BMC Helix IT Operations Management on-premises deployment.

To view the documentation for the latest version, select 22.2.01 from the Product version picker.

Setting up a BMC Discovery appliance

A BMC Discovery appliance is required if you are using BMC Helix with the on-premises version of BMC Helix Operations Management and BMC Helix Service Monitoring (AIOps). You can use an an existing cluster or stand-alone BMC Discovery appliance. If you don't have an existing BMC Discovery appliance, you need to deploy one. For more information, see  Installing the virtual appliance Open link .

Note

If you are using BMC Helix with only the on-premises version of BMC Helix Innovation Suite, the BMC Discovery appliance is not required.

Perform the following actions after you deploy a BMC Discovery appliance.
  1. Make sure that the BMC Discovery appliance can communicate with RSSO and the Ingress controller. You can test it with the ping and nslookup commands. 
    If it fails, add the entry for the appliance in the /etc/hosts or /etc/resolve.conf file.

  2. Test the HTTPS connection by using the following command:
    curl -vv RSSO_HTTPS_FQDN/rsso/admin/#/

    curl -vv https://pelab3-sso-private-poc.dsmlab.bmc.com/rsso/admin/#/
    
    
    *   Trying
    172.19.48.113...
    
    
    * TCP_NODELAY set
    
    
    * Connected to pelab3-sso-private-poc.dsmlab.bmc.com (172.19.48.113)
    port 443 (#0)
    
    
    * schannel: SSL/TLS connection
    with pelab3-sso-private-poc.dsmlab.bmc.com port
    443 (step 1/3)
    
    
    * schannel: checking server certificate
    revocation
    
    
    * schannel: sending initial
    handshake data: sending 202 bytes...
    
    
    * schannel: sent initial handshake
    data: sent 202 bytes
    
    
    * schannel: SSL/TLS connection
    with pelab3-sso-private-poc.dsmlab.bmc.com port
    443 (step 2/3)
    
    
    * schannel: failed to receive
    handshake, need more data
    
    
    * schannel: SSL/TLS connection
    with pelab3-sso-private-poc.dsmlab.bmc.com port
    443 (step 2/3)
    
    
    * schannel: encrypted data got 3977
    
    
    * schannel: encrypted data buffer:
    offset 3977 length 4096
    
    
    * schannel: sending next handshake
    data: sending 358 bytes...
    
    
    * schannel: SSL/TLS connection
    with pelab3-sso-private-poc.dsmlab.bmc.com port
    443 (step 2/3)
    
    
    * schannel: encrypted data got 91
    
    
    * schannel: encrypted data buffer:
    offset 91 length 4096
    
    
    * schannel: SSL/TLS handshake
    complete
    
    
    * schannel: SSL/TLS connection
    with pelab3-sso-private-poc.dsmlab.bmc.com port
    443 (step 3/3)
    
    
    * schannel: decrypted data buffer:
    offset 0 length 102400
    
    
    < HTTP/1.1 200
    
    
    < Date: Wed, 04 Aug 2021
    12:15:57 GMT
    
    
    < Content-Type: text/html
    
    
    < Content-Length: 1719
    
    
    < Connection: keep-alive
    
    
    < Vary: Accept-Encoding
  3. Log on to the BMC Discovery appliance URL. 
    The default username is system and the default password is system.

  4. On the Change password screen, set the following three passwords and note them down:

    Example
    Smart Appliance URL
    Username / password : system / myP4sswd#
     
    tideway login
    ssh login : tideway / myP4sswd%
     
    Root login
    su root
    password: myP4sswd$
  5. Set the hostname.
    For more information, see  The netadmin user Open link  


    su - netadmin
    [root@dhcp-10-128-127-93 tideway]# su - netadmin
     
    ADDM Appliance Network Administration Shell
    -------------------------------------------
     
      G  Configure General Settings
      I  Configure Network Interfaces
      P  Change netadmin password
      R  Exit & Reboot the appliance
      Q  Exit *without* rebooting
     
    Select option: G
     
    Configure General Settings
    --------------------------
     
      H  Change Hostname: localhost.localdomain
      G  Change Gateway: None
      D  Discard changes
      C  Commit changes
      Q  Return to the Main menu
     
    Select option: H
    Hostname or FQDN [localhost.localdomain] : <hostname>
     
    Configure General Settings
    --------------------------
     
      H  Change Hostname: <hostname> [CHANGED]
      G  Change Gateway: None
      D  Discard changes
      C  Commit changes
      Q  Return to the Main menu
     
    Select option: C
    Are you sure [n] ? y
     
    Configure General Settings
    --------------------------
     
      H  Change Hostname: <hostname>
      G  Change Gateway: None
      D  Discard changes
      C  Commit changes
      Q  Return to the Main menu
     
    Select option: Q
     
    ADDM Appliance Network Administration Shell
    -------------------------------------------
     
      G  Configure General Settings
      I  Configure Network Interfaces
      P  Change netadmin password
      R  Exit & Reboot the appliance
      Q  Exit *without* rebooting
     
    Select option: R
  6. Create a DNS alias for the URL created for the Discovery appliance with the IP of the Discovery appliance machine.
    For example, acme-disc-private-poc.lab.bmc.com
    Make sure that the format of the URL is as shown in the above example.
  7. Apply the Technology Knowledge Updates (TKU). For more information, see  Knowledge management (for BMC Discovery appliance) Open link .



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