Working with devices

This topic provides instructions for customizing the Devices page, filtering devices, and viewing device details. To understand the concept of devices and how they can be useful, see Device monitoring.

Customizing the Devices page

Setting preferences

On the Monitoring > Devices page, click  to access the device preferences. These settings are user-based preferences.

  • Specify the maximum number of devices to display. When the number of devices exceeds this value, additional devices cannot be displayed. Review and refine the device filters or search for a device.
  • Specify the number of devices that must be downloaded initially to optimize response time. When you scroll down to view more devices, an equal number of devices are downloaded and added to the displayed devices.
  • Enable or disable the display of device and monitor type.
  • Enable or disable markers for data points in graphs.

Setting page views

On the MonitoringDevices page, select your preferred view in the devices grid area. 


  • The tile view in the Devices page displays devices.  
    Devices with only IP addresses are displayed first, followed by devices in alphabetical order.
    Events of a higher severity take precedence. For example, a device with 5 critical events and 2 major events is listed before a device with 3 critical events and 10 major events.


  • The table view supports the flat or hierarchy view. The hierarchy view is displayed only if there are devices in the system that can be displayed in a hierarchy. If there are no parent or child devices, the hierarchy view is the same as the flat view.


Filtering devices

To prioritize and quickly take action on impacted devices, use the built-in filters or create your own custom filters with advanced options.

Using built-in filters

Click the tiles for device type, event status, and event severity to filter devices. 

How the event status and severity filter works

The event status and event severity filters work in conjunction to display devices that meet both the filter criteria.

For example, if you select Open and Assigned from the event status filter and select Critical and Major from the event severity filter, the result displays devices that have at least one open or assigned event with a critical or major severity.

Using custom filters

For advanced filtering options and for more control over the list of devices that you view, create a custom devices filter.

To create a custom filter:

  1. From the Devices action menu, select Customize Filter.

  2. Select a device type and one or more event status and severity.
  3. Optionally, select an application or group.
  4. Apply the custom filter.
    Any selected applications or groups are displayed in the area above the device type filter.
  5. To set this custom filter as the default filter, select Save As Preference from the Devices action menu.

Viewing device details

On the Monitoring > Devices page, click a device name to view the associated Device Details page. The Event Summary area displays a matrix of events that are associated with the device.

The Device Details page displays detailed information about each device for analysis and remediation.

The associated events, monitors, agents, and applications are listed in their respective tabs. Click an entry in each tab to view details.


Customizing monitor graphs

From the Monitors tab, click a monitor to view its details. The default Performance Overview tab provides a graphical overview of the monitor. You can view graph data by customizing following actions: 

  • Specify the time period for the graph.
  • Select a graph type — multimetric or single metric. 
  • For a multimetric graph, select the metrics to compare and set the left- and right-axis attributes. 
  • For a single metric graph, select Edit Settings and select the monitor metric from the list and configure it:
    • Select threshold indicators for the data you are viewing. Thresholds have to be previously set for the metric in Alarm policies.
    • Specify if you want to include intelligent events. BMC PATROL Agent events that are associated with monitors are also considered intelligent events.
    • Specify if you want to view the hourly highest or lowest values in the specified graph period. The peak or low indicators can be selected only when data has been collected for more than 24 hours.

For single metric analysis, display of alarm thresholds on the monitor graph is determined in the following order:

  1. Alarm policy configured with the Multi Instances option and the highest precedence
  2. Alarm policy configured with the All Instances option and the highest precedence

If thresholds are set for a metric, the graph is displayed in the severity color for the threshold range. This allows you to visualize the metric performance using the severity colors.

Exporting monitor graphs

You can export a graph to PDF or CSV format. The PDF format replicates the graph that is displayed in the Performance Overview tab. The CSV format contains values for the selected metrics.


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