Updates in previous releases
The following enhancements were provided in the previous releases of BMC Helix Operations Management.
Built on the next-generation BMC Helix Portal
BMC Helix Portal is a SaaS solution with built-in common services on a microservices-based architecture. The product also offers a set of integrated BMC Helix products from a single, unified view for an improved end-user experience. You can navigate easily between applications without the need for separate authentication or integration. You can use common services such as user management, tenant management, and single sign-on for the BMC products that are integrated on BMC Helix Portal.
Anomaly detection powered by AI/ML
BMC Helix Operations Management anomaly detection uses unsupervised learning methods to determine when a service is behaving abnormally. The Random Cut Forest algorithm analyzes the input time-series data to detect anomalies. Time-series data consists of a group of selected metrics and KPIs. With this feature, you can:
- Detect anomalies for both multivariate and univariate metrics.
- Understand the basis of metric and do event probable-cause analysis.
- Control event sensitivity using anomalous score settings.
- Visualize anomaly events in a stacked graphical format.
For more information, see Variate Policies.
Enhanced event enrichment
This release supports new event policy types for performing advanced enrichment and time-based enrichment of events.
The advanced enrichment policy can help you enrich other event slots in addition to those that are configurable with basic enrichment. You can also set up advanced actions for processing events.
Time-based enrichment is like an extension of advanced enrichment, which is available to you as a separate policy type to cater to a specific use case.
Also, note that the Enrichment policy type is now renamed to Basic Enrichment.
For more information, see Event policies.
External metric data ingestion
You can now ingest time-series metric data from external sources to BMC Helix Operations Management by using REST APIs.
For more information, see Performing metric operations with REST APIs.
Enhancements to the Events API
You can now update an event by using REST APIs. At a time, you can only update a single event class.
dup_detect facet is supported on Event APIs.
For more information, see Managing events with REST APIs.
Customizable event monitoring view
You can now create customizable event table views and rearrange the width and order of the columns. As an administrator, you can create global table views.
For more information, see Working with table views.
Visualizations powered by BMC Helix Dashboards
This release introduces BMC Helix Dashboards, a SaaS service on BMC Helix Portal that provides the ability to create interactive dashboards. You can customize the dashboards in multiple ways to gain valuable insights into your system.
The out-of-the-box dashboards available are:
Displays the number of open events and their severity, and the number of closed events. Also displays the trend of open events in your environment.
Displays the performance metrics data that provides an insight into the health of the devices in your environment.
For more information about dashboards, see .
Analysis and visualization of logs
This release introduces BMC Helix Log Analytics, a SaaS service on BMC Helix Portal that leverages the Elasticsearch, Logstash, and Kibana (ELK) stack to analyze and visualize logs. BMC Helix Log Analytics is an add-on service for BMC Helix Operations Management and enables you to:
- Filter logs in real time to derive insights.
- Use visualizations to view log data as charts, graphs, and tables.
For more information, see .
Common user-management service
All user-management functions are now performed centrally in BMC Helix Portal.
You can view the BMC Helix Operations Management out-of-the-box roles and their related permissions in the BMC Helix Portal Roles and Permissions page.
Authorization profiles provide role-based access control to specific entities in BMC Helix Operations Management and are managed in the BMC Helix Operations Management console.
PATROL Agent forward proxy support
You can now set up a forward proxy server betweenBMC Helix Operations Managementand PATROL Agents 20.08 to create an additional layer of security. For more information, see
This release introduces the following user-interface changes in the BMC Helix Operations Management console:
|Previous term||New term|
|Monitoring Policies||Monitor Policies|
|Alarm Generation Policies||Alarm Policies|
Available on the BMC Helix Platform
BMC Helix is a portfolio of SaaS offerings delivering cognitive service management (CSM) that is fast, accurate and cost-effective, across multi-cloud, multi-device, and multi-channel environments. BMC Helix services are delivered from your cloud location of choice and receive the benefits of BMC's world-class SaaS Operations team and processes.
Tags for devices and events
Tags are logical containers to filter and group entities and events using the selection queries. The tag view lists all the tags and each tag contains the impact summary and status of all the logically grouped entities.
For more information, see Group monitoring.
Integration with BMC Helix ITSM
BMC Helix Operations Management integrates with BMC Helix ITSM to provide Proactive Service Resolution (PSR) so that event management and incident management are integrated with reduced human effort. This integration transforms infrastructure events into related infrastructure incidents.
For more information, see Integration with BMC Helix ITSM.
Abort KM deployment
If the installation of a KM has not started on the PATROL Agent, you can abort the deployment of the KM.
For more information, see Deploying and installing packages.
Alarm policies enable you to set static thresholds and generate alarms.
By default, a list of out-of-the-box alarm policies are available that can help you perform basic health monitoring.
For more information, see Alarm policies.
Event policies enable you to set up routine event processing actions, and are of various types. You can use event policies to enrich event details, suppress events, and send notifications when specific events occur.
For more information, see Event policies.
Blackout policies enable you to black out events originating from various devices. Blackout policies change the status of matching events to BLACKOUT and do not stop data collection. You can configure one-time or recurring blackout policies.
For more information, see Blackout policies.
Compression of data between PATROL Agents and BMC Helix Operations Management saves network bandwidth and reduces latency.
Device instance hierarchy
The Device Details page displays instances in hierarchy. From Table View, select Hierarchy.
For more information, see Working with devices.
BMC Helix Operations Management provides machine-guided event analysis and intelligently groups events into clusters. You can easily identify hotspots in an event flood.
For more information, see Event analysis.