Configuring event policies

This topic provides instructions on creating, editing, enabling, disabling, and deleting event policies. To understand the concept of event policies and how they can be useful, see Event policies.

The following video (4:22) illustrates how to configure event policies.

Creating an event policy

On the Configuration > Event Policies page, click Create, and do the following:

  1. Specify a unique name, optional description, and precedence number for the policy.

  2. Create the event selection criteria based on which the policy is applied to the events. 

     Constructing the selection criteria

    When you click in the box, you are prompted to make a selection. Each time you make a selection, you are progressively prompted to make another selection. 

    The selection criteria consists of opening parenthesis, followed by the slot name, the operator, the slot value (which can be a string based on the type of slot selected), and the closing parenthesis. You can optionally select the logical operator AND or OR to add additional conditions. Specifying the opening and closing parentheses is optional.

    Example criteria: If you specify the the following criteria, all the PATROL events with the "Open" status are selected and the policy is applied to them.

    The green tick mark indicates that the event selection criteria syntax is correct.

    You can also copy the criteria by clicking Copy . The copied criteria can be reused in subsequent policies by pressing Ctrl+V in the Event Selection Criteria field.

    About specifying the class

    A condition based on the class slot must be specified before any other condition. In the subsequent conditions, the list of slots change based on the class specified. The subsequently displayed slots are subclasses of the parent class selected in the first condition.

    For example, in the following image notice the list of slots specific to the selected Alarm class.

  3. Select the time frame for which the policy must be active.

    By default, the policy is set to Always Active.

    You can also set it to be active during a specific time.

  4. Select one or more of the following policy types and configure them.

    • Enrichment: Processes events with refined attribute values to make the events more meaningful.

      Select the required settings and specify the values.

    • Notification: If the notification service is Email, the policy notifies users via email that an event has occurred, so that appropriate actions can be taken.
      If the notification service is Incident, the policy is used for Proactive Service Resolution (PSR) integration.

      Select the required settings and specify the values.

    • Suppression: Automatically drops new events selected based on the event selection criteria. You do not require any configurations for this policy.

    Use the icons to edit or delete the configured policy types.

    Policy configuration sequence

    The policies are run in the order in which they are configured.

    While configuring policies, first configure the enrichment policy followed by other types of policies.

    After you configure a notification policy, you cannot configure an enrichment policy, you can only configure additional notification policies and the suppression policy types.

  5. (Optional) Select Enable Policy.
    You can enable or disable the policy any time from the Event Policies page.
  6. Save the policy.

Editing an event policy

On the Configuration > Event Policies page:

  1. Do one of the following:
    • Select the policy and click Edit.
    • From the Actions menu of a policy, select Edit.
  2. Change the configuration details provided while creating the policy and click Save.

Can I edit a predefined policy?


However, while editing the Predefined Policy for Incident notification policy, ensure that you do not change the name of the policy.

The Predefined Policy for Incident notification policy is required if BMC Helix Operations Management is integrated with Proactive Service Resolution (PSR). For more information, see Integration with BMC Helix ITSM.

Viewing the list of event policies

On the Configuration > Event Policies page, view the list of event policies.

By default, the policies are sorted by Name. To sort on a different column, click the column heading.

Enabling or disabling an event policy

On the Configuration > Event Policies page, do one of the following:

  • Select the policy and click Enable or Disable.
  • From the Actions menu of a policy, select Enable or Disable.
  • Edit the policy and select or clear the Enable Policy check box.

Deleting an event policy

On the Configuration > Event Policies page, do one of the following:

  • Select one or more policies, click Delete, and click Yes.
  • From the Actions menu of a policy, select Delete, and click Yes.

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