Agents

This topic explains the concept of Agents and provides information about the columns that are displayed on the Agents page. For instructions on creating, editing, and deleting Agent filters, running a query on the PATROL Agent, and viewing the Agent configuration history, see Working with agents.

PATROL Agents are devices that monitor and manage an IT environment. A device is any entity that can be monitored by BMC Helix Operations Management.

Use the Configuration > Agents page to view and manage PATROL Agents.

The table on the Agents page displays the following information:

  • Name: Host name of the server where the PATROL Agent is installed. An icon is shown against each Agent to depict its connection status:
    • : Connected
    • : Disconnected
  • TagsKeywords or labels that identify and categorize or group PATROL Agents
  • IP Address: IP address of the server where the Agent is installed.
  • OS: Operating system that runs on the host server
  • Version: Agent version
  • Deploy Status: Icon that displays the deploy and install status of the Agent. See Deployable packages for more information.
  • Additional Information: Icon that indicates the following information:
    • : Marked for delete
    • : Agent not managed by policies
  • Policy Status: Status of the policies that are applied on the Agent. Hover over the following icons to know the list of policies that are applied on the Agent:
    • : Policy successfully applied
    • : Policy could not be applied

Where to go from here

To work with agents, see Working with agents.



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