FootPrints Release Notes 11.6.15.000
We are releasing version 11.6.15.000 of the BMC FootPrints Service Core product. This document includes information on FootPrints 11.6.15.000. Several defects have been addressed.
Support information
- Support for SQL Server 2008 R2 is deprecated.
Defects addressed
We have addressed the following defects in FootPrints 11.6.15:
Core feature | Description | PM ID |
CMDB | Changing the status of any CI removes that CI from the GUI and generates the following error: CMDB::CI not initialized with STATUS | DRZMZ-581 |
Ticket | Copying and Pasting information into a ticket generates the following error when saving: Cannot decode string with wide characters at c:/footprintsservicecore/bin/Perl/lib/Encode.pm line 202 | DRZMZ-585 |
BCM | BCM integration uses the wrong account instead of the default user or the account set in the personal preferences | DRZMZ-640 |
Search | Customer roles can see the PENDING knowledge base solutions by searching the number in the quick search box | DRZMZ-742 |
Ticket | Attachment Help text not visible when you view a ticket in details mode | DRZMZ-819 |
If an incoming e-mail has a .msg attachment and the ticket has the phrase "above this line" in the main message, then the .msg file is not attached to the ticket | DRZMZ-860 | |
Report | The SLA Report does not show correct information | DRZMZ-861 |
Address book | When you upgrade to version 11.6.14 using Oracle as the Dynamic SQL lookup, the address book lookup stops working | DRZMZ-868 |
Tickets created via email (into a Office365/OAuth mailbox) have broken lines and visible "=" signs in the descriptions | DRZMZ-756 | |
Report | If a report you export in .csv format includes the Description field with extra formatting (such as highlighting, bullets, and indenting), the .csv report is corrupted | DRZMZ-72 |