FootPrints 11.6.14 System Requirements

FootPrints Technical Highlights

100% web-based.
Resides on a single, central computer running a web server.
No client software required; only a standard web-browser (If using the integration with BMC® FootPrints Asset Core, please refer to the BMC FootPrints Asset Core Tech Specs for client specs. Java version Openjdk11 or higher is needed for the integration).
No programming needed for implementation or ongoing administration.
Supports multiple platforms, databases, email systems, client systems and web browsers.
Integrates with telephony systems to automate call routing and auto-populate tickets.
Offers robust security with configurable security roles, support for multiple authentication methods, secure LDAP, secure IMAP and SSL.
Includes 64-bit support for x86 servers.

FootPrints uses HTML and JavaScript™ to display dynamic web content. It makes use of AJAX technology for just-in-time data delivery and uses modern JavaScript libraries like YUI and Ext JS to display its presentation layer. Perl™ and Java are used on the server to generate all of the dynamic web content and interface with the back-end database via DBI/DBD and ODBC. All configurations are performed through the browser without any programming.

Users can be authenticated directly against their Microsoft® Windows®, LDAP, web server, UNIX or native FootPrints login ID and password. FootPrints then assigns users to their proper roles, giving them their established preferences and permissions within the system.

Mobile Requirements

Smartphone with a minimum display width of 320 pixels.

Currently Tested Devices

Rim® Blackberry® 8700 series, 8300 series (Curve™), 8800 series (World Edition) , 9000 series (Bold™), and 9630 series (Tour™)

Rim Blackberry 8100 and 8200 series (Pearl™) are not supported

Palm® Treo™ running Windows® Mobile 5 or 6 (Palm OS is not supported)

Apple® iPhone® 3G, 3GS, 4 and 4s

HTC Desire Bravo, Desire A8181 on Android 2.2

Other devices not listed may also be supported. If your device is not listed, it can be easily tested through our hosting site without special configuration. Contact a BMC Software sales representative for details.

Offline Personal Information Manager (PIM) Specifications

Supported Operating Systems: Windows 2000, Windows 2003, Windows XP, Windows Vista®

Supported PIM software: Microsoft Outlook®, Microsoft Outlook Express, Lotus Notes®, Palm Desktop, Palm HotSync®

Supported PDAs: PocketPC® (through Outlook), BlackBerry (through Outlook or Lotus Notes), Palm (through Palm HotSync or Palm Desktop)

Transfer options: Agent can select either two-way or one-way (PIM-to-FootPrints or FootPrints-to-PIM) transfer

Versions of FootPrints for Microsoft Windows Web Servers

Platform	Windows Server® (64-bit hardware only) 2019 2016 2012 R2 2012 2008 R2
File System	NTFS-formatted hard drive
Web Server	Internet Information Services (IIS) v7-8.5

Database	Microsoft SQL Server¹	Oracle
Version	Microsoft SQL server 2019 2017 2016 2014 2012 2008 R2 Microsoft SQL Server Express (Non-Production Servers Only) 2019 2017 2016 2014 2012 2008 R2 For more information about FootPrints installs bundled with MS SQL Server Express, view the article.	Oracle 11g Release 2 (11.2)/ Oracle 12c Release 1 (12.1)/ Oracle 12.2/ Oracle 19c. Note: The database can reside on a Windows, Linux, or UNIX server (Oracle Text required).
Hardware 1–20 users³	SQL Server on a different server: 4 GB RAM 1 Xeon® or Opteron™ 2.4 GHz processor or better 20 GB disk space	Oracle on a different server: 4 GB RAM 1–2.4 GHz processor or better 20 GB disk space
Hardware 1–20 users³	SQL Server on a same server: 4–8 GB RAM 1–2.4 GHz processor or better 20 GB disk space	Oracle on the same server: 4–8 GB RAM 1–2.4 GHz processor or better 20 GB disk space
Hardware 21–50 users³	SQL Server on a different server: 4 GB RAM 2–2.4 GHz processor or better 40 GB disk space	Oracle on a different server: 4 GB RAM 2–2.4 GHz processor or better 40 GB disk space
Hardware 21–50 users³	SQL Server on the same server: 4–8 GB RAM 2–2.4 GHz processor or better 40 GB disk space	Oracle on the same server: 4 – 8 GB RAM 2 – 2.4 GHz processor or better 40 GB disk space
Hardware Large Volume 51+ Users³	See the Suggested hardware based on volume chart.
Email Management	SMTP for email notification (as provided by Microsoft Exchange) Lotus Domino® POP/IMAP/IMAP-SSL for incoming email processing (as provided by Microsoft Exchange and Lotus Domino)
Client Platform	Any supported web browser as defined below. Java version Openjdk11 or higher required. For client specifications, refer to the BMC Client Management Technical Specifications.
Web Browser	Microsoft Internet Explorer® 9, 10; and 11, Mozilla® Firefox®, Google Chrome, and Safari® 5.0.x on Mac OS® *Internet Explorer 10 and 11 are supported in 11.6.01 and later only.

Versions of FootPrints for Linux Web Servers

Platform	Linux
Version	Any Intel® 64-bit Linux system built from glibc 2.3 onwards Important 32-bit Linux environments are no longer supported from 11.6.11 onwards. Ubuntu (18.04.x LTS and 20.04.x LTS) only supports MySQL and PostgreSQL databases.
Web Server	Apache® 2.x, Tomcat 9. For more information about configuring Apache® 2.x in Ubuntu for FootPrints 11.x, see Knowledge Article 000392536on Support Central.
Database	MySQL 5.5, 5.6 Oracle 11g Release 2 (11.2)/ Oracle 12c Release 1 (12.1) (Oracle Text required)/ Oracle 12.2/ Oracle 19c PostgreSQL 9.1-9.3, 10, 11, 12, 13 and 14* Important You might need the postgresql-contrib, postgresql-devel, postgresql-libs, postgresql-server, libdbd-pg-perl, and libpq-dev packages to be installed for FootPrints to function properly.
Hardware 1 – 20 users³	Database either on same server or different server: 4 GB RAM 1 – 2.4 GHz processor or better 20 GB disk space
Hardware 21 – 50 users³	Database either on same server or different server: 4 – 8 GB RAM 2 – 2.4 GHz processor or better 20 GB disk space
Hardware Large Volume 51+ Users³	See the Suggested hardware based on volume chart.
Email Management	Locally installed Sendmail SMTP (as provided by Microsoft Exchange) Lotus Domino POP/IMAP/IMAP-SSL (as provided by Microsoft Exchange and Lotus Domino)
Client Platform	Any supported web browser as defined below. Java version Openjdk11 or higher required. Please refer to the BMC Client Management Tech Specs for client specs.
Web Browser	Microsoft Internet Explorer 9, 10, and 11, Mozilla Firefox, Google Chrome, and Safari 5.0.x on Mac OS *Internet Explorer 10 and 11 are supported in 11.6.01 and later only.

Suggested Hardware Based on Volume

Platform of Users³	Windows 64 Bit	Linux 64 bit
1-20	4 GB RAM 1 – Xeon or Opteron 2.4 GHz processor or better	4 GB RAM 1 – Xeon or Opteron 2.4 GHz processor or better
21-50	4 GB RAM 2 – Xeon or Opteron 2.4 GHz processor or better	4 GB RAM 2 – Xeon or Opteron 2.4 GHz processor or better
51-100	8 GB RAM 4 – Xeon or Opteron 2.4 GHz processor or better	8 GB RAM 2 – Xeon or Opteron 2.4 GHz processor or better
151-249	8 GB RAM 8 – Xeon or Opteron 2.4 GHz processor or better	8 GB RAM 4 – Xeon or Opteron 2.4 GHz processor or better
250-500	16 GB RAM 16 – Xeon or Opteron 2.4 GHz processor or better	16 GB RAM 8 – Xeon or Opteron 2.4 GHz processor or better
501+	32 GB RAM 32 – Xeon or Opteron 2.4 GHz processor or better	32+ GB RAM 16+ Xeon or Opteron 2.4 GHz processor or better
Sample Server for Large Volume	HP Proliant DL500 series, IBM x3850 X5 or Dell® PowerEdgeR200 for up to 150 users. HP Integrity Servers, IBM x3950 R2, or Dell PowerEdge R900 for over 150 users.	HP Integrity rx7620-16 Server

(1) Use of FootPrints with Microsoft SQL Server may require additional Microsoft licenses. For more information, contact Microsoft.

(2) Use of FootPrints with Oracle may require additional Oracle licenses. For more information, contact Oracle.

(3) The number of users refers to the average number of concurrent users on the system at any one time. This should include agents and 1-2 percent of the total number of customers (if using FootPrints for customer service). So, if you have 20 agents and 1000 customers using customer self-service, 30-40 users should be counted. This is only a rough guide. Actual load on the system is dependent upon your usage of FootPrints.

(4) The hardware requirements for large volume usage assume a 2 server install with both the application and database server matching the suggested specifications.

(5) “Sample Server” is not intended to be an inclusive list of authorized hardware or vendors, but examples of possible servers that can be used.

Note: Dual and Quad Core CPUs are equivalent to 2 and 4 processors respectively. 4 Processors can be 4 single CPUs, 2 Dual Core, or 1 Quad Core.

Server Virtualization

FootPrints has been proven by BMC Software customers to function properly in virtualized data centers that use VMware® ESXi™, VMware Infrastructure™ and Microsoft Hyper-V Core Server 2008 R2. FootPrints is only supported in these environments if the product is installed on an approved OS platform, web server and database. FootPrints might work properly on other virtualization products, but BMC Software has not tested them and verified that functionality.

Furthermore, BMC Software has no documented statistics regarding the performance of FootPrints in these environments since the mix of outside vendors’ applications and hardware can have a direct impact on overall performance.

Additionally, should BMC Software believe that the virtualization layer is the root cause of an incident; the customer will be required to contact the appropriate virtualization layer support provider to resolve the virtualization issue.

BMC Software server components are not supported on VMware Server™ or VMware Workstation using the GSX engine in a production environment since it is not designed for hardware optimization.

VM servers carry their own overhead; therefore, the above recommendations might need to be increased to account for that overhead. Also, resources in a VM environment should be dedicated to this FootPrints server and not shared with other VM servers in the environment.