Managing pending activity records

Pending Activity records are stored on the AR System server in the CMF:CloudTask form. The system automatically archives and deletes FAILED, CALLOUT_FAILED, CANCELLED or COMPLETED records to the CMF:CloudTask_Archive form when the completionTime is older than 3 days. You can adjust the number of days of records to keep in the CloudTask form.

Records that are older than 90 days in the CMF:CloudTask_Archive form are automatically deleted by the CMF:CKA:DeleteCompletedTaskGT90Days escalation. This escalation runs once a week and deletes records from the CMF:CloudTask_Archive form that have a completionTime older than 90 days.

You can adjust this Run If qualification in BMC Remedy Developer Studio to increase or decrease the number of days that you want to preserve the records in this form.

See the following BMC Communities video (3:06) for an overview about managing pending activity records.

https://youtu.be/aLqXfc67mtM

To adjust the number of days before archiving pending activity records

1. In BMC Remedy Developer Studio, open the CMF:CloudTask form.

2. From the Form > Form Properties menu, click Archive.
   If you want to change how often the records are archived and deleted, you can change the Run If Qualification. The default value of 3 is the number days before it archives and deletes the records from the form. You can change this number to increase or decrease the number of days before records are archived and deleted out of the form.

   ('completionTime' <= ($TIMESTAMP$ - (((60 * 60) * 24) * 3))) AND 
   (('taskState' = "FAILED") OR ('taskState' = "CALLOUT_FAILED") 
   OR ('taskState' = "CANCELLED") OR ('taskState' = "COMPLETED"))
   

3. Click OK button to save the form.

To adjust the number of days before records are deleted out of the CMF:CloudTask_Archive form

1. In BMC Remedy Developer Studio, open the CMF:CKA:DeleteCompletedTaskGT90Days escalation.
   If you want to change how often the records are deleted from this form, you can change the Run If Qualification. The default value of 90 is the number days before records are deleted out of this archives form. You can change this number to increase or decrease the number of days before records are archived and deleted out of the form. If you would like to only retain 120 days of records, you can change the 90 to 120.

   'completionTime' <= ($TIMESTAMP$ - (((60 * 60) * 24) * 90))
   

2. Save the escalation.

Related topic

Pending Activities workarea overview
Resource management workspace overview