Key concepts

BMC Helix Remedyforce  is a cloud-enabled IT Service Management solution that delivers service desk, self-service, and inventory management capabilities. The solution is hosted on the Software as a Service (SaaS) Force.com platform from Salesforce. BMC Helix Remedyforce  is always at the latest version, requires no additional hardware investment, and includes backup and disaster recovery.

IT Infrastructure Library (ITIL) is the foundation for achieving the goals of BMC Helix Remedyforce . ITIL provides the leading set of best practices for service management.

This section provides a high-level overview of the BMC Helix Remedyforce  product.

• Business value
• Architecture
• Alignability Process Model
• BMC Helix Remedyforce CMDB 2.0 architecture
• BMC Helix Remedyforce CMDB Common Data Model