Enabling new features in 20.23.01
The following table lists the features introduced in a release. Some features might be already be enabled in a fresh install or after upgrade and ready to use immediately, but some features might require configuration before they can be used. The following table provides more details for each feature.
| Feature | Enabled (Feature is turned on) | Configuration required (Extra configurations might be required to use this feature) | Reference | ||
| Fresh install | Upgrade | Fresh install | Upgrade | ||
Availability of the outbound email address for users of permission sets | No | No | Yes | Yes | |
Availability of templates for users of permission sets | No | No | Yes | Yes | |
Queue assignment based on permission sets | No | No | Yes | Yes | |
Use flows to automate processes | No | No | Yes | Yes | |
Remedyforce administrators to reset the Salesforce organization password of users | No | No | Yes | Yes | |
To enable the features that were introduced in older releases, see
Enabling new features
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