Enabling new features in 20.23.01
The following table lists the features introduced in a release. Some features might be already be enabled in a fresh install or after upgrade and ready to use immediately, but some features might require configuration before they can be used. The following table provides more details for each feature.
Feature | Enabled (Feature is turned on) | Configuration required (Extra configurations might be required to use this feature) | Reference | ||
Fresh install | Upgrade | Fresh install | Upgrade | ||
Availability of the outbound email address for users of permission sets | No | No | Yes | Yes | |
Availability of templates for users of permission sets | No | No | Yes | Yes | |
Queue assignment based on permission sets | No | No | Yes | Yes | |
Use flows to automate processes | No | No | Yes | Yes | |
Remedyforce administrators to reset the Salesforce organization password of users | No | No | Yes | Yes | |
To enable the features that were introduced in older releases, see Enabling new features