This documentation supports the 20.23.01 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

Assigning licenses to staff members and clients

When the users are created, you must assign a license to them for BMC Remedyforce.


You cannot assign licenses to staff members and client users in a sandbox organization.

To assign a license to staff members and clients

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Manage Users tile, and from the menu select Manage Remedyforce Licenses.
  3. In the Action column next to the BMC Remedyforce package, click Manage Licenses.
  4. Click Add Users.
  5. Select the credentials of the user that were sent in the email message.
  6. Click Add.
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