20.23.01 profile-level permissions
For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions after self-upgrade or automatic upgrade.
Permissions for new objects and fields
User
The following table lists the permissions that you must assign for the new field added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Allow reset password in Remedyforce | Remedyforce administrators to reset the Salesforce organization password of users | No permission | No permission | No permission | Read and Edit |
Service Outage
A Remedyforce administrator must create a tab for the Service Outage object if it does not already exist. To create a custom tab, see
Salesforce help
While creating the tab, a Remedyforce administrator must set the tab visibility to Default Off for all profiles.
Related topic
20.23.01 enhancements and patches
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