Enabling staff members to send email messages from a record
This section provides information about configuring email conversation in BMC Remedyforce and the settings available for email conversation.
- Configuring email conversation
- Adding a link to a record in an email message sent to a staff member
- Defining organization-wide email address
- Settings for email conversation
- Saving email messages that inform clients about record updates
- Creating an email template
- Customizing an email template
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