Enabling new features in 20.22.02
The following table lists the features introduced in a release. Some features might be already be enabled in a fresh install or after upgrade and ready to use immediately, but some features might require configuration before they can be used. The following table provides more details for each feature.
| Feature | Enabled (Feature is turned on) | Configuration required (Extra configurations might be required to use this feature) | Reference | Reference | ||
| Fresh install | Upgrade | Fresh install | Upgrade | |||
Skip out-of-office staff from the automated assignment of records | Yes | No | No | Yes | ||
Import valid LAN Endpoint records from BMC Client Management | Yes | Yes | No | Yes Note: If you prefer to use Pentaho packages for importing data, you must download the latest packages from BMC Communities. You must add a filter to a customized pentaho package similar to the filter applied to the out-of-the-box package. | ||
End of support for Rate Your Experience | Yes | Yes | No | No | ||
Chat with multiple clients concurrently | No | No | Yes | Yes | ||
Use the Assign to me option to assign any record type to yourself | Yes | Yes | No | No | ||
Use complex logic to configure suggested owners and queue auto assignment | Yes | Yes | Yes | Yes | ||
Visual indicator for out-of-office staff in typeahead | Yes | Yes | No | No | ||
Chat with staff users via experience cloud sites | No | No | Yes | Yes | ||
To enable the features that were introduced in older releases, see
Enabling new features
Related topic
20.22.02 enhancements and patches
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