Enabling new features in 20.22.02
The following table lists the features introduced in a release. Some features might be already be enabled in a fresh install or after upgrade and ready to use immediately, but some features might require configuration before they can be used. The following table provides more details for each feature.
(Feature is turned on)
(Extra configurations might be required to use this feature)
|Fresh install||Upgrade||Fresh install||Upgrade|
Skip out-of-office staff from the automated assignment of records
Import valid LAN Endpoint records from BMC Client Management
Note: If you prefer to use Pentaho packages for importing data, you must download the latest packages from BMC Communities. You must add a filter to a customized pentaho package similar to the filter applied to the out-of-the-box package.
End of support for Rate Your Experience
Chat with multiple clients concurrently
Use the Assign to me option to assign any record type to yourself
Use complex logic to configure suggested owners and queue auto assignment
Visual indicator for out-of-office staff in typeahead
Chat with staff users via experience cloud sites
To enable the features that were introduced in older releases, see