BMC Helix Remedyforce 20.22.02 Patch 1 sandbox testing guidelines

The BMC Helix Remedyforce 20.22.02 (Summer 22) Patch 1 release contains a few defect fixes to improve the product quality. We recommend that if you choose to self-upgrade, then you must first upgrade and test 20.22.02 Patch 1 in your sandbox organization before pushing this version to your production organization.

This topic provides testing recommendations related to defect fixes that are addressed in the BMC Helix Remedyforce 20.22.02 Patch 1 release. Note that these guidelines do not cover all customizations or configurations that are specific to your organization. Hence, it is recommended that you use this document as a reference for understanding the possible product areas, which are updated. As partners and customers, do not limit your validations to the testing guidelines mentioned in this topic. You must also execute your test cases to ensure all the use cases important to your business continue to work as expected.

For more information on the release details, refer to the BMC Helix Remedyforce 20.22.02 Patch 1 release notes.

The following table explains the recommended validations.

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Product Area / Feature	Sub Feature	Recommended Validation	Reference
Remedyforce Console Self Service 2.0	Service request	Verify if the dynamic field rendering feature works as expected for request inputs in all browsers. For more information, see Knowledge Article number 000401418	Known and corrected issues
Remedyforce Console	Change request	Verify if you can submit a change request even when a collision is ignored.
Remedyforce Administration, Remedyforce Workspaces	Request definition	On the Fulfillment tab of a request definition, changes made to the sequence of mapped inputs must be retained.
Remedyforce Experience Cloud Sites	Remedyforce Chat	Verify if multiline messages sent or received from Remedyforce Chat are displayed correctly.
Remedyforce Self Service	Manage approvals	Verify if you can open a service request approval record from Self Service 3.0 > Manage Approvals > Pending Approvals.
Remedyforce CMDB	CMDB Explorer	Even if a CI or an asset has more than 50000 relationship records, the CMDB Explorer must launch it.
Remedyforce Console	QuickViews	Ensure that QuickViews display the field value that is selected in a query condition.
Digital experience sites	Submit ticket Service request	In digital experience sites, lookup fields must display correct details on a record form.