This documentation supports the 20.22.02 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

BMC Helix Remedyforce 20.22.02 Patch 1 sandbox testing guidelines

The BMC Helix Remedyforce 20.22.02 (Summer 22) Patch 1 release contains a few defect fixes to improve the product quality. We recommend that if you choose to self-upgrade, then you must first upgrade and test 20.22.02 Patch 1 in your sandbox organization before pushing this version to your production organization.

This topic provides testing recommendations related to defect fixes that are addressed in the BMC Helix Remedyforce 20.22.02 Patch 1 release. Note that these guidelines do not cover all customizations or configurations that are specific to your organization. Hence, it is recommended that you use this document as a reference for understanding the possible product areas, which are updated. As partners and customers, do not limit your validations to the testing guidelines mentioned in this topic. You must also execute your test cases to ensure all the use cases important to your business continue to work as expected.

For more information on the release details, refer to the BMC Helix Remedyforce 20.22.02 Patch 1 release notes.

The following table explains the recommended validations.

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Product Area / FeatureSub FeatureRecommended ValidationReference

Remedyforce Console

Self Service 2.0

Service request

Verify if the dynamic field rendering feature works as expected for request inputs in all browsers. For more information, see Knowledge Article number 000401418

Known and corrected issues
Remedyforce ConsoleChange request

Verify if you can submit a change request even when a collision is ignored. 

Remedyforce Administration, Remedyforce WorkspacesRequest definition

On the Fulfillment tab of a request definition, changes made to the sequence of mapped inputs must be retained.

Remedyforce Experience Cloud SitesRemedyforce Chat

Verify if multiline messages sent or received from Remedyforce Chat are displayed correctly.

Remedyforce Self ServiceManage approvals

Verify if you can open a service request approval record from Self Service 3.0 > Manage Approvals > Pending Approvals.

Remedyforce CMDBCMDB Explorer

Even if a CI or an asset has more than 50000 relationship records, the CMDB Explorer must launch it.

Remedyforce ConsoleQuickViews

Ensure that QuickViews display the field value that is selected in a query condition.

Digital experience sites

Submit ticket

Service request

In digital experience sites,  lookup fields must display correct details on a record form.

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