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This documentation supports the 20.22.02 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

BMC Helix Remedyforce 20.22.02 ... Upgrading Configuring profile-level permissions after self-upgrade or automatic upgrade

20.22.02 profile-level permissions

This topic was edited by a BMC Contributor and has not been approved.  More information.

For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see  Configuring profile-level permissions after self-upgrade or automatic upgrade.

Permissions for new Apex classes

The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Helix Remedyforce 20.22.02. A blank cell indicates that the profile does not have permission on the class. 

If you are unable to add the Apex classes to a profile, enable the Enhanced Profile User Interface setting under Setup > Manage Users > User Management Settings. For more information, see  Enable the Enhanced Profile User Interface Open link .

Click any column heading to sort this table or change sort direction.

Class

Feature

ServiceDesk
Client

ServiceDesk Staff

ServiceDesk
Change Manager

System
Administrator

LEX_RFCommunityChatControllerChat with staff users via experience cloud sites(tick)(tick)(tick)

(tick)

Permissions for new objects and fields

User Preference

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Number Of Active ChatsChat with multiple clients concurrentlyReadRead and EditRead and EditRead and Edit
Maximum Number Of Chat SessionsChat with multiple clients concurrentlyReadRead and EditRead and EditRead and Edit
Available Chat SessionsChat with multiple clients concurrentlyReadReadReadRead

Suggested Owner Mapping

The following table lists the permissions that you must assign for the new field added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Advanced Rule LogicUse complex logic to configure suggested owners and queue auto assignmentReadReadReadRead and Edit


Related topic

20.22.02 enhancements and patches




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Last modified by Ankita Chougule on Nov 24, 2022
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