20.22.02 profile-level permissions
For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions after self-upgrade or automatic upgrade.
Permissions for new Apex classes
The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Helix Remedyforce 20.22.02. A blank cell indicates that the profile does not have permission on the class.
If you are unable to add the Apex classes to a profile, enable the Enhanced Profile User Interface setting under Setup > Manage Users > User Management Settings. For more information, see
Enable the Enhanced Profile User Interface
.
Click any column heading to sort this table or change sort direction.
Class | Feature | ServiceDesk | ServiceDesk Staff | ServiceDesk | System |
---|---|---|---|---|---|
LEX_RFCommunityChatController | Chat with staff users via experience cloud sites |
Permissions for new objects and fields
User Preference
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|---|
Number Of Active Chats | Chat with multiple clients concurrently | Read | Read and Edit | Read and Edit | Read and Edit |
Maximum Number Of Chat Sessions | Chat with multiple clients concurrently | Read | Read and Edit | Read and Edit | Read and Edit |
Available Chat Sessions | Chat with multiple clients concurrently | Read | Read | Read | Read |
Suggested Owner Mapping
The following table lists the permissions that you must assign for the new field added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
---|---|---|---|---|---|
Advanced Rule Logic | Use complex logic to configure suggested owners and queue auto assignment | Read | Read | Read | Read and Edit |
Related topic
20.22.02 enhancements and patches
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