This documentation supports the 20.22.01 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

Viewing the inventory summary of a BMC Client Management device

If your system administrator has enabled the integration between BMC Remedyforce and BMC Client Management, and you are a valid BMC Client Management administrator, you can view the inventory summary of BMC Client Management devices.

The Inventory Summary action of the BCM Actions menu is displayed in the following forms, and provides the inventory summary of the device. The summary includes details about the hardware, software, license, security, financial, and operational rules' action history. For more information, see Device information displayed in the inventory summary.

  • Configuration Items List view
  • Instance Editor
  • Incident form


You can view the inventory summary of a BMC Client Management device only if you have the appropriate access rights and the device is available and reachable.

To view the inventory summary of a BMC Client Management device

  1. Perform one of the following actions:
    • On the Remedyforce CMDB tab, select a CI from the Configuration Items List view or Instance Editor form, and click the BCM Actions menu icon.
    • On the Remedyforce Console or Incident Console tab, from the Agent Tools menu for an incident or service request, select CMDB Actions.
    • On the Incidents tab (Salesforce page layout), on an incident or service request record, click CMDB Actions.
  2. From the BCM Actions menu, select Inventory Summary.
  3. (For the Incident form only) To view the inventory information of the BMC Client Management device, click Go.


    If your system administrator has integrated BMC Remedyforce with version 11.7 of BMC Client Management and enabled the enhanced UI, you must perform one of the following actions to view the inventory summary: 

    --(Remedyforce Console or Incident Console tab) From Agent Tools, select CMDB Actions to open the CMDB Actions window. On the Configuration Items tab, select the appropriate CI and from the Actions menu, select Inventory Summary

    --(Remedyforce CMDB tab) From the BCM Actions menu, select Inventory Summary to open the CMDB Actions window. Information about the device is displayed on the Asset Summary: CIinstanceName tab.

    The BCM Actions menu of the Asset Summary form, or the Actions menu of the CMDB Actions window, enables you to perform additional actions on the BMC Client Management device. For more information about the available actions, see BCM Actions menu options. For information about how actions on the BCM Actions menu work when the enhanced UI is enabled, see How actions on the BCM Actions menu work based on the availability of the enhanced UI.

Device information displayed in the inventory summary

The inventory summary displays general information about the device as described in the following table.



Device Type

Indicates whether the device is a server, workstation, laptop, phone, router, switch, and so on

Serial Number

Displays the serial number of the device

Operating System

Displays the operating system and the service pack that is installed on the device

IP Address

Displays the IP address of the device in dot-decimal notation

MAC Address

Displays the Media Access Control (MAC) address (the hardware address) of the device


Displays the domain name of the device


Displays the name of the last logged-on user

The inventory summary also displays additional information about the device in the tabs described in the following table.

HardwareSummary of the hardware inventory of the device, in the form of a table. The summary includes information about the device's manufacturer, OS, BIOS and processor, RAM, hard disk, screen, keyboard, mouse, and network adapters. This tab also displays a column for all instances of each hardware component. For example, a device has three disk drives: C drive, D drive, and E drive. On this tab, the Instance 1 column displays C:, the Instance 2 column displays D:, and the Instance 3 column displays E:.

Name of the software installed on the device, the version number, the software manufacturer, the type of software, and the directory in which the software is installed. The type of software can be one of the following:

  • Add/Remove Programs-- Hotfixes, security updates, or components that are installed on devices running the Windows operating system only. This type is software retrieved from Add/Remove Programs.
  • Application-- All software that is of the Application type.
  • MSI Database-- All software that is installed from an MSI file.
  • Web Browser-- Browsers that are installed on the device.
License UnitsNames, manufacturers, and categories of all licensed software that is installed on the device.
SecuritySecurity products that are installed on the device. The security products can be firewall, antivirus, spyware, and shared resources.

Displays the following financial information about the device:

  • Warranty Expiration Date--Date when the warranty for the device expires. This date is later than the Service Start Date.
  • Support Provider Phone Number--Phone number of the direct contact at the support provider
  • Support Provider--Name of the company that provides the support for the device
  • Support Expiration Date--Date when the support for the device expires
  • Service Start Date--Date when the device is available for use
  • Residual Value--Remaining value of the device. The residual value is an estimate of the value of the device at the time it is sold or disposed of. It may be zero. Residual value is also known as the scrap value or salvage value.
  • Purchase Cost of Asset--Cost of purchasing the device
Action HistoryDisplays the history of the deployment of operational rules on the device. For each operational rule, this tab displays the status of deployment, the last time the status was updated, errors that occurred while deploying the operational rule, and details of the errors.

Related topic

Integrating BMC Helix Remedyforce with BMC Client Management

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