This documentation supports the 20.22.01 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

Verifying the installation

When a package is installed in Salesforce, an entry of the package is added in the Installed Packages table.

To verify the installation

  1. Navigate to the required path:  
    • For Salesforce Classic, go to Setup > Build > Installed Packages.
    • For Salesforce Lightning, go to Setup > Apps > Packaging > Installed Packages.
  2. In the Installed Packages table, check that an entry exists for BMC Helix Remedyforce.
    For example, the following figure shows the version number of the installed BMC Helix Remedyforce package on a Salesforce organization.

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