Troubleshooting issues related to Self Service
The following table lists the issues related to Self Service:
While configuring the following setting in an upgraded organization, I received a failure message:
Remedyforce Administration > Configure Self Service > Search > Enhance Service Request search
|In Self Service, when a client clicks the Forgot Your Password link, an email message is sent to the client. When the client clicks the link to reset password in the email message, the Self Service login page is displayed instead of the reset password page.|| Add the My Domain URL in the custom settings, perform the following steps:|
Note: You must add prefix "https://" to the URL. For example,
In Self Service 3.0, if the default value in the custom text field exceeds the maximum length, then the following error message is displayed:
While submitting a ticket or a service request, if an error message is displayed, verify the following:
In Self Service 3.0, if you add an attachment while creating a ticket, the following error is displayed:
In Manage Approvals, if Show Details is clicked for an approval request the following error is displayed.
The error is displayed due to any of the following conditions:
|(Mozilla Firefox) The inline images in the email appear broken for Self Service 3.0.|
In order to view the broken inline images, you will have to disable the Tracking Protection feature. Follow the steps given below to disable the feature.