This documentation supports the 20.22.01 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

Troubleshooting issues related to approval process

The following table lists the issues related to approval process:

Though I granted record access to approvers, they are receiving an error message while granting approval through an email or through Self Service.
  • Access the submitted record after a minute.
  • Check if the Remedyforce Utility Service batch job is running.
  • Record access is granted through a batch job only for incidents, service requests, and tasks.
    To access other record types, contact your administrator.
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