This documentation supports the 20.22.01 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

Posting through chatter feed for a record

If Chatter is enabled for your Salesforce organization, the Chatter feed is displayed in the Details tab above the related lists for a record. The posts you create from the Remedyforce Console Chatter feed are visible on the Chatter tab.

To share a chatter post for a record

  1. Click the Remedyforce Console tab.
  2. Click View and select the required module.
  3. From the list view, select the record for which you want to share a chatter post.
  4. Go to Details tab.
  5. Click Post to write something for the chatter post.
  6. Click Share.
    The post will be shared onto Chatter.
  7. Additionally, to share an attachment on Chatter, click File.
  8. As per your preference, choose Select a file from Salesforce or Upload a file from your computer.
  9. Click Share.


Soon after you share a file, if you click the attached file to view it from the Remedyforce Console Chatter Feed, you might see a blank screen. Click Reload and then open the file.

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