Note

   

This documentation supports the 20.22.01 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

Linking incidents to a broadcast

This topic was edited by a BMC Contributor and has not been approved.  More information.


On the Remedyforce Console tab, you can link one or more incidents to a selected broadcast by using the Link to Broadcast button.

Best practice

We recommend that you link a maximum of 25 incidents to a broadcast at a time.

When you link an incident to a broadcast, the following changes occur:

  • Values of the following fields in an incident record are updated according to the broadcast. For example, the owner of a broadcast becomes the owner of the incident. 
    • Queue 
    • Category 
    • Impact 
    • Urgency
    • Owner
  • The following phrase is added to the Description field of an incident: 
    [Broadcast Appended:]
  • Closed incidents are reopened.
  • After an incident record is linked to a broadcast, if you link it with another broadcast, the incident is linked to the new broadcast.


Perform the following steps to link incidents to a broadcast:

  1. Go to Remedyforce Console
  2. From the View dropdown list, select Incidents.
  3. From the list of incidents, select the incidents that you want to link to a broadcast.
  4. Click Link to Broadcast.
  5. From the list of broadcasts, select the required broadcast.
  6. Click Link.
  7. In the confirmation box, click OK.
Was this page helpful? Yes No Submitting... Thank you

Comments