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Importing data from Dell KACE


Note

The Pentaho package to import data from DELL KACE is deprecated and will no longer be available after the BMC Helix Remedyforce Winter 20 release. However, the DELL KACE CMDB 2.0 package is supported. For more information about the package, see Remedyforce Pentaho Files for Dell KACE Integration.


Dell KACE is a provider of systems management appliances. You can use the appliance-based approach to manage desktops, laptops, and servers. For more information, see https://software.dell.com/kace/. For information about enabling staff members to work with the Dell KACE Console, see Integrating-BMC-Helix-Remedyforce-with-Dell-KACE.

You can import data from Dell KACE into BMC Remedyforce CMDB 2.0 by using the Pentaho Data Integration tool. The Pentaho package for importing data from Dell KACE is available on the BMC Communities website. For information about how configuration items (CIs) are imported and relationships are created in CMDB 2.0, see Overview-of-how-data-is-imported-into-BMC-Remedyforce.

The following topics provide information about importing data from Dell KACE into BMC Remedyforce CMDB:

Note

For information about the Dell KACE versions that BMC Remedyforce supports, see Supported-browsers-mobile-devices-and-integrations.

Before you begin

Before you can import data from Dell KACE into BMC Remedyforce CMDB, you must perform the following tasks:

To import data from Dell KACE

  1. To launch the Pentaho Data Integration tool, perform the following actions:
    1. Navigate to the location where you downloaded and unzipped the Pentaho Data Integration tool.
    2. Navigate to the data-integration folder and double-click the Spoon.bat file.
  2. In Pentaho Spoon, select File > Open, navigate to the folder where you downloaded the Pentaho package, and open the appropriate KJB file.
  3. To import data into CMDB classes, open the file TransferDELLKACEinfotoCMDB.kjb or TransferDELLKACEComputerSystemAndSoftwareServerinfotoCMDB.kjb in the CombinedJobs folder.
  4. In the Combined Job Properties window, perform the following actions:

    1. Right-click on the screen.
    2. Select Properties.
    3. Click the Parameters tab.
    4. Enter the values for the required parameters.

      img_dellkace_pentaho_new.png

    Note

    After you enter the credentials for the combined job (top-most parent), the credentials are inherited by all the subsequent jobs or transformations.

    Important

    If you have enabled the setting to access your Salesforce organization from limited IP addresses, you must append the security token to your Salesforce organization password.

    For example, if the password for your Salesforce organization is mypassword and your security token is XXXXXXXXX, specify mypasswordXXXXXXXXX in the Password fields.

  5. (Optional) Update the predefined mapping between Dell KACE fields and BMC Remedyforce CMDB.

    Click here to see the detailed steps.
    1. Double-click the Upsert into class <CI type name> step.
    2. In the Salesforce Upsert window, click Edit Mapping.
    3. In the Enter Mapping window, update mappings for fields based on your requirements.
      For information about updating the out-of-the-box mapping, see Field mapping in CMDB 2.0.
    4. To save your settings and close the Enter Mapping window, click OK.
    5. To save your changes and close the Salesforce Upsert window, click OK.
  6. To save the KTR and KJB files, click Save pentaho6_saveicon.png.
  7. In the KJB file tab, click Run this job pentaho6_runjobicon.png.
  8. Perform one of the following actions based on the Pentaho version that you are using:

    Pentaho version

    Action

    6.1

    In the Run Options window, click Run.

    5.4

    In the Execute a job window, click Launch.

    Data is imported into the appropriate CMDB class.

    Transformation status is depicted by using the following icons:

    • pentaho6_successfulicon.png— Complete
    • pentaho6_runningicon.png — Running
    • pentaho6_failureicon.png — Unsuccessful
  9. Verify whether the entries are correct in the Relationships Editor of the appropriate CMDB class.
  10. (Optional) To view logs, in the Execution results section, click the Logging tab.
    All errors are displayed in red.
    For the imported records, the Source field is set to KACE. You can use the Source field to generate reports and also when you enable and configure reconciliation. 

    Warning

    If you are using two different computers, two records are imported from the Person package in CMDB for the same user.

    You can launch the Dell KACE console to view the details of the records that have been imported from Dell KACE.

To schedule jobs to import data

On the BMC Communities website, the Pentaho packages for importing data from external data sources into BMC Remedyforce page contain a SchedulingFiles folder. This folder contains a sample batch file that you can use as a base to create your batch files for scheduling data import. For more information about scheduling a job, see http://wiki.Pentaho.com/display/EAI/Kitchen+User+Documentation.

Note

To understand the job scheduling process, refer to the following procedure. This procedure is an example to be used as a reference for all other packages.

To schedule the Remedyforce LDAP Pentaho package to import users, perform the following steps:

(For all other required packages, perform these steps by using the respective batch files.)

  1. Navigate to the Remedyforce Package folder.
  2. Rename your extracted package folder to SchedulingFiles.
  3. Open the folder where you have installed the Pentaho Data Integration tool and minimize this folder.
  4. Open the SchedulingFiles folder. 
    The folder contains two .bat files.
  5. To create a copy of the batch file, copy SchedulingTransferLDAPInfo.bat file and paste it in the same folder.
  6. Right-click the SchedulingTransferLDAPInfo.bat file and click Edit
    The SchedulingTransferLDAPInfo.bat notepad opens.
  7. Minimize the notepad and open the Pentaho data-integration folder as mentioned in Step 3.
  8. Copy the data-integration folder address and navigate to the notepad as mentioned in Step 6.

    The following figure shows an example of the updated SchedulingTransferLDAPInfo.bat file.

    img_sched_pentaho.PNG

  9. Before the first line of the notepad, type cd and paste the copied data-integration folder address . (Make sure to add a space betweeen cd and the folder address).
  10. Paste the data-integration folder address in the Kettle Home folder address and remove the double quotes ("").
  11. Paste the data-integration folder address in the kitchen.bat file address by replacing only the part before \kitchen.bat.
  12. Navigate to the Remedyforce Package folder and copy the address for TransferLDAPInfo.kjb.
  13. Paste the TransferLDAPInfo.kjb address in between \kitchen.bat /file: and /level:DetailedRemove the double quotes ("") and any additional spaces between the address.
  14. Save the notepad.

To prepare for scheduling
  1. Open the Command Prompt as an administrator.
  2. Type cd and then paste the SchedulingFiles folder address with a space in between the two. 
  3. Copy and paste the .bat file name (SchedulingTransferLDAPInfo.bat).
    The job starts running.
To schedule the job
  1. Go to Start > Control Panel > Administrative Tools > Task Scheduler.
  2. In the Actions section, click Create Task.
  3. In the General tab, enter the name and description.
  4. Select the Run with highest privileges check box, and click OK.
  5. On the Triggers tab, click New, select the appropriate option for starting the task, and click OK.
    For example, you can select Daily or When the computer starts as the option for starting the task.
  6. On the Actions tab, click New.
  7. Click Browse, select SchedulingTransferLDAPInfo.bat, and click OK.

User scenarios for importing data from Dell KACE


David is a member of the Infrastructure team for Downtown Bank, responsible for managing the laptops for ABC project.He signs up for BMC Remedyforce and expects to use the pre-configured, ITIL based incident and problem management processes for managing CIs. Also, David wants to use the CMDB to represent the physical, logical, and conceptual items and to track the relationships between the different CIs.



KJB and KTR files for importing data from Dell KACE


The Pentaho packages contain job (KJB) and transformation (KTR) files that are created in the Pentaho Data Integration tool. The KJB files (jobs) and KTR files (transformations) store metadata in XML format. A KJB file contains a series of transformations that are run in a sequence. A KTR file contains a single transformation. The KJB (job) files retrieve data from external sources into BMC Remedyforce CMDB.

For information about the KJB and KTR files in the Pentaho packages for Dell KACE , see KJB files in the Pentaho package and KTR files in the Pentaho package.

KJB files in the Pentaho package

The Pentaho package includes different KJB (job) files for importing different types of CIs, such as computer systems and LAN endpoints, from Dell KACE. These job files are bundled with related files and provided to you in folders. The folder names correspond to CI types in BMC Remedyforce CMDB.

The following table provides information about the job files that you must run to import specific CI types to BMC Remedyforce CMDB:

KTR files in the Pentaho package

All job (KJB) files for importing data from specific CI types contain a series of transformations that are run in a sequence. Each transformation maps to a KTR file that is available, along with the KJB file, in the folder for each CI type.

The following table provides information about the KTR files and the corresponding transformations that the KJB file for each CI type contains:

For example, the ComputerSystem job file (TransferDELLKACEComputerSystemInfotoCMDB.kjb) contains the CreateInitialTimeStampedFile.ktr, TransferDELLKACEComputerSystemInfotoCMDB.ktr, and StoreComputerSystemInfoTimestamp.ktr files.

The following table provides information about the steps that are included in the TransferDELLKACE<CIType>infotoCMDB.ktr file (Update BE Table With DELL KACE <CI type name> information transformation). The Pentaho package runs these steps to transfer data from Dell KACE into BMC Remedyforce CMDB. You can view these steps only when you open the KTR file in the Pentaho Data Integration tool.


Troubleshooting

The following table describes the troubleshooting tips that you can use to resolve common issues that you might face when importing data.

Related topics

Applying-models-while-importing-CIs-and-assets

Scheduling-jobs-to-import-data

Troubleshooting-common-issues-when-importing-data

Starting-the-Dell-KACE-console

Known-and-corrected-issues-for-Pentaho-packages

 

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