This documentation supports the 20.22.01 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

Enabling new features in 20.22.01

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The following table lists the features introduced in a release. Some features might be already be enabled in a fresh install or after upgrade and ready to use immediately, but some features might require configuration before they can be used. The following table provides more details for each feature.



(Feature is turned on)

Configuration required

(Extra configurations might be required to use this feature)


Fresh installUpgradeFresh installUpgrade

Enhance a list view in Remedyforce Console


Configure the subject line for emails

Display user attributes on service requestsNoNoYesYes

Configure lookup filters for Configuration Items (CIs) and assets on service request inputs


To enable the features that were introduced in older releases, see  Enabling new features Open link

Related topic

20.22.01 enhancements

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