This documentation supports the 20.22.01 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

Configuring the Contact Us page settings


The Contact Us configurations are supported in Self Service 2.0 only. If you installed BMC Remedyforce Winter 17 (20.17.01), you get Self Service 3.0 in the Remedyforce Self Service tab. However, if you upgrade to BMC Remedyforce Winter 17, you continue to get Self Service 2.0 in the Remedyforce Self Service tab and also get the option to upgrade to Self Service 3.0.

The options to control settings on the Contact Us page in Self Service are provided in the Configure Self Service tile. You can configure visibility of Contact Us page on Configure Self Service > Tile Visibility and Ordering page.

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Configure Self Service tile, and from the menu select Contact Us.
  3. In the Message on the Header of the Contact Us Page field, enter the header message.
    You can use the header message to provide instructions on how to use the Contact Us template.
  4. From the Incident Template for Contact Us Submissions list, select the default template that the Self Service users can use when they click the Contact Us link to contact the ServiceDesk team.
  5. Click Save.
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