This documentation supports the 20.22.01 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

Configuring mobile applications

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BMC Remedyforce provides options to configure Service Desk and Self Service on the Salesforce Mobile App Open link . Configuring these options enables your clients and staff members to perform various tasks in BMC Remedyforce from a mobile device at any time and from anywhere. Staff members can work on incidents and tasks on the go. Clients can also submit tickets, view broadcasts and knowledge articles, or chat with a staff member from their mobile device.

Users can download the Salesforce Mobile App from the Apple App Store and the Google Play Store. For information about supported operating systems and devices, see .Supported browsers, mobile devices, and integrations v20.21.02.

In the Salesforce Mobile App, users can click Remedyforce Mobile to access either Self Service on Salesforce Mobile App (which is for clients) or Service Desk on Salesforce Mobile App (which is for staff members), as shown in the following figure:

Watch the following video (30:44) to know the best practices of using the Salesforce Mobile App:

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