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Closing broadcasts

Best practice
We recommend that you do not edit the fields on the broadcast form of a closed record. You can edit the linked records of linked objects. However, you cannot link another record by using the New Action or New Incident button, or create and link another record by using the Create and Link to Broadcast button. 

The following table lists the actions that you can or cannot perform in the Details of a closed broadcast record:

When closing a broadcast, you can also choose to close all the linked incidents because they are no longer required. If you have selected a closure category for the broadcast, that category is also applied in the Closure Category field of the linked incidents that are closed. Applying the same closure category to the linked incidents ensures that the reason specified for closing the broadcast and all linked incidents is consistent.

Note

Note the following points about closing a broadcast:

  • If you close a broadcast that has more than 20 linked incidents, the broadcast is closed first and the linked incidents are closed after some time depending on the number of linked incidents.
  • If there is any error when closing the broadcast, the state of the broadcast is rolled back to the state it was before closing.
  • If there is an error when closing any linked incident, an error message is added to the corresponding incident's action history.

To close a broadcast

  1. Click the Remedyforce Console tab.
  2. From the View menu, select Broadcasts.
  3. From the list of broadcasts, select the record that you want to close.

  4. From the Actions menu, select Close.

    Note

    This procedure describes the out-of-the-box fields only. If your system administrator has added or removed fields, complete all the fields on the form.

  5. Enter the required details in the Close Broadcast window and click Save.
    The following table lists the fields in the Close Broadcast window.

Related topic

Configuring-fields-on-the-Close-form

 

 

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