Note

   

This documentation supports the 20.22.01 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

Cloning configuration items

If you have similar types of configuration items (CI), you can create one CI and clone it multiple times. For example, if your organization has ten servers of the same brand and model number, you can create one CI and clone it for the remaining servers.

Before you begin

Before cloning a CI, you must be aware of the following points:

  • Class attributes and the fields that are displayed on the user interface are cloned. 
  • The name displayed in the Instance Name field is cleared. You must enter a name for the cloned asset.
  • Though information displayed on the following tabs is not cloned, there are some exceptions:
    • Relationships: Relationships of the Sub-Service of and Location fields are cloned.
    • Details: If a source record displays a value in the Primary Client field, the value is cloned and is displayed in the Clients section on the Details tab.
  • Linked records such as incidents, tasks, change requests of an existing asset are not cloned.
  • If you do not want to clone an attribute, you must add it to the Clone Exclusions fieldset in the Base Element object. For example, if you do not want to clone Serial # of a CI, you can add it to the Clone Exclusions fieldset. The Clone Exclusions fieldset is available out-of-the-box and is empty. 
  • The Clone button is visible in both upgraded and freshly installed organizations. This button is visible only to those users who have the create permission.

To clone a CI

Perform the following steps to clone a CI:

  1. Click the Remedyforce CMDB tab.
  2. In the left navigation pane of the Remedyforce CMDB tab list view page, select the class in which you want to clone a CI.
  3. In the right pane of the Remedyforce CMDB tab, click a CI that you want to clone.
  4.  Click Clone.


  5. Fill in or update the required attributes as per your requirement.
  6. Click Save.

Related topic

Creating and updating configuration items






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