Note

   

This documentation supports the 20.22.01 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

Cloning assets

If you have similar types of assets, you can create one asset and clone it multiple times. For example, if your organization has twenty iPhones of the same model, you can create one asset and clone it for the remaining iPhones.

Before you begin

Before cloning an asset, you must be aware of the following points:

  • Class attributes and the fields that are displayed on the user interface are cloned. 
  • The name displayed in the Instance Name field is cleared. You must enter a name for the cloned asset.
  • Though information displayed on the following tabs is not cloned, there are some exceptions:
    • Relationships: Relationships of the Sub-Service of and Location fields are cloned.
    • Details: If a source record displays a value in the Primary Client field, the value is cloned and is displayed in the Clients section on the Details tab. 


  • Linked records such as incidents, tasks, change requests of an existing asset are not cloned.
  • If you do not want to clone an attribute, you must add it to the Clone Exclusions fieldset in the Base Element object. For example, if you do not want to clone Serial # and Asset # of an asset, you can add them to the Clone Exclusions fieldset. The Clone Exclusions fieldset is available out-of-the-box and is empty. 
  • The Clone button is visible in both upgraded and freshly installed organizations. This button is visible only to those users who have the create permission.

To clone an asset

Perform the following steps to clone an asset:

  1. Click the Remedyforce CMDB tab.
  2. In the left navigation pane of the Remedyforce CMDB tab list view page, select the class in which you want to clone an asset.
  3. In the right pane of the Remedyforce CMDB tab, click an asset that you want to clone.
  4.  Click Clone.


  5. Fill in or update the required attributes as per your requirement.
  6. Click Save

Related topic

Creating and updating assets







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