This documentation supports the 20.22.01 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.



Stores information about the people who provide, consume, use, maintain, own, or have some other relationship with the services, systems, and other CIs in your organization.

Class type


Direct known subclasses


Attribute summary

AttributeData typeDescription
EmailText (255)The primary email address of a person.
FaxText (64)The fax number of a person.
First NameText (255)A person's first name.
Last NameText (255)A person's last name.
Middle NameText (255)A person's middle name.
Mobile PhonePhoneA person's mobile phone number.
Office PhonePhoneA person's work (office) phone number.
Pager EmailText (255)The e-mail address of a person's pager.
Pager Parameters 1Text (255)The primary pager parameters.
Pager Parameters 2Text (255)The secondary pager parameters.
Pager Phone NumberText (255)The pager phone number.
Pager PIN NumberText (64)The personal identification number (PIN) for a person's pager.
Pager ProviderText (255)The pager service provider.
Pager SoftwareText (255)The type of pager software.
Pager TypePicklist

The type of pager. The following options are provided:

  • Numeric Only
  • Text
  • Both
  • Unknown
Person Additional DetailsText (255)Any additional data about the person. For example, additional roles or responsibilities of a person within an IT organization might be included.
Person DepartmentText (255)The department in which a person works.
Person IDText (255)Identifier of a person within an organization (for example, employee number, driver license number, and Social Security number).
Person RegionText (255)The region of the world at which a person is located (for example, Europe, Middle East, Africa [EMEA], or Asia-Pacific [AP]).
Secondary EmailText (255)A person's alternate email address.
TitleText (255)A person's business or organizational title.
WebPageLong Text Area (32000)The URL of a web page related to a person.

Inherited attributes

Inherited from classInherited attributes

Asset #, CI Status, Class ID, Class Name, Description, Instance Name, Is Cloud, Location, Mark As Deleted, Model Manufacturer, Model Name, Notes, Primary Client, Priority, Serial #, Short Description, Site, Stage, Supported, Supported By, Token Id, Version Number, Warranty Exp Date

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