This documentation supports the 20.22.01 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.



Stores information about service offerings that are part of a high-level service. Service offerings are container objects that combine the utility (business or technical service) and the warranty (defined by Service Level Targets) to bring value to customers.
For example, a business service offering may have an SLT that requires that IT Support deliver the service to customers in no more than two hours. This service offering might be named ERP Gold, based on a service called ERP that is defined in the service catalog. Business customers do not subscribe to services, they subscribe to service offerings.

Class type


Direct known subclasses


Attribute summary

AttributeData typeDescription
Offering Type Picklist

The type of offering. The following options are provided:

  • None
  • Service
  • Requestable

Inherited attributes

Inherited from classInherited attributes

Asset #, CI Status, Class ID, Class Name, Description, Instance Name, Location, Mark As Deleted, Model Manufacturer, Model Name, Notes, Primary Client, Priority, Serial #, Short Description, Site, Stage, Supported, Supported By, Token Id, Version Number, Warranty Exp Date

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