BMC Helix Remedyforce 20.22.01 Patch 1 sandbox testing guidelines
The BMC Helix Remedyforce 20.22.01 (Winter 22) Patch 1 release contains a few defect fixes to improve the product quality. We recommend that if you choose to self-upgrade, then you must first upgrade and test 20.22.01 Patch 1 in your sandbox organization before pushing this version to your production organization.
This topic provides testing recommendations related to defect fixes that are addressed in the BMC Helix Remedyforce 20.22.01 Patch 1 release. Note that these guidelines do not cover all customizations or configurations that are specific to your organization. Hence, it is recommended that you use this document as a reference for understanding the possible product areas, which are updated. As partners and customers, do not limit your validations to the testing guidelines mentioned in this topic. You must also execute your test cases to ensure all the use cases important to your business continue to work as expected.
For more information on the release details, refer to the BMC Helix Remedyforce 20.22.01 Patch 1 release notes.
The following table explains the recommended validations.
|Product Area / Feature||Sub Feature||Recommended Validation|
|Remedyforce Console||List view|
|Remedyforce CMDB||List view|
When searching records in Remedyforce CMDB, verify if a date field is displayed in the correct format.
Verify if quickviews are loading successfully.
|Remedyforce Administration||Link a configuration item to a client|
|Ensure that when more than 100 incidents are linked to a problem, and the problem is closed along with linked incidents, the resolution entered while closing the problem appears in the Resolution field of linked incidents.|
Ensure that you can perform all actions successfully on the following tabs:
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