This documentation supports the 20.22.01 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

BMC Helix Remedyforce 20.21.02 Patch 2 sandbox testing guidelines

This topic was edited by a BMC Contributor and has not been approved.  More information.

The BMC Helix Remedyforce 20.21.02 (Summer 21) Patch 2 release contains a few defect fixes to improve the product quality. We recommend that if you choose to self-upgrade, then you must first upgrade and test 20.21.02 Patch 2 in your sandbox organization before pushing this version to your production organization.

This topic provides testing recommendations related to defect fixes that are addressed in the BMC Helix Remedyforce 20.21.02 Patch 2 release. Note that these guidelines do not cover all customizations or configurations that are specific to your organization. Hence, it is recommended that you use this document as a reference for understanding the possible product areas, which are updated. As partners and customers, do not limit your validations to the testing guidelines mentioned in this topic. You must also execute your test cases to ensure all the use cases important to your business continue to work as expected.

For more information on the release details, refer to the BMC Helix Remedyforce 20.21.02 Patch 2 release notes.

The following table explains the recommended validations.

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Product Area / FeatureSub FeatureRecommended Validation
Remedyforce ConsoleCreate and link task

If you click the Create and Link Task button on the Details tab of a record, make sure that the task is created and linked to the corresponding record.   

Remedyforce ConsoleQuickViews

After the ownership of a QuickView is changed, make sure that the new owner is able to view and edit the QuickView.

Remedyforce ConsoleActivity Feed or Action History

Verify the following:

  • A record's Activity Feed and Action History are loaded and displayed correctly. 
  • Activity Feed loads properly after deleting any action record from Action History. 
  • All custom actions and OOTB actions are created and work as expected. Activity Feed is loaded and displays all the available actions.
Remedyforce ConsoleService Request

When creating a service request from Remedyforce Console, make sure that you can select a date on a service request form. You should be able to perform this action regardless of whether the following check boxes are selected on the Display Options tab of a request definition: 

  • Date Expected
  • Date Required
Self Service 2.0Submit Ticket

The Category window appears correctly regardless of the logged-in user's locale when submitting a ticket. 

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