This documentation supports the 20.22.01 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.


BMC Helix Remedyforce  is a 100% cloud-based application that resides on a web server, which allows for high availability of your IT Service Management environment. You can access the application from anywhere within an organization via the Internet, using a standard web browser. BMC Helix Remedyforce  is hosted on the platform. 

The following image shows the architecture of BMC Helix Remedyforce followed by description about the components.


Description Platform

BMC Helix Remedyforce is hosted on the platform. Database

Salesforce secured storage database.


Salesforce Mobile app used by staff or client users to access BMC Helix Remedyforce.

Email Listeners

Email Listeners Services are used to support incident by email, email conversation, and so on.

Web Interface

Visual force pages and Lightning components are used for providing the web interface for BMC Helix Remedyforce.

Web Services

SOAP, REST APIs, Bulk to access the BMC Helix Remedyforce application and its objects.

Mobile UsersUsers who access the BMC Helix Remedyforce application through a mobile device. They can either use Self Service Mobile App or Analyst App.
Web UsersUsers who access the BMC Helix Remedyforce application using a web browser.
External applicationsOn-prem or cloud applications that integrate with BMC Helix Remedyforce.

Data is hosted in the cloud. For this reason, the amount of data that you can store within the cloud is limited. You must check your subscription for the limits.

You can customize the interface through easy-to-use web administration tools with no additional programming. You can authenticate through the platform to the domain (if using LDAP) or directly to the instance. Users are then authenticated to BMC Helix Remedyforce  with the proper role and automatically assigned the correct preferences and permissions within the system.

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