Troubleshooting install and upgrade issues
This section provides information about troubleshooting common install and upgrade issues and workarounds for those issues.
Install and upgrade issues and workarounds
Install and upgrade issue
(For upgrade only) You cannot install a managed package on a sandbox organization when you click the URL of the installation link.
When you install a managed package on a sandbox organization, you must update the URL of the installation link by replacing login.salesforce.com with test.salesforce.com.
Before the update, the following installation link is displayed:
After the update, the following installation link is displayed:
(For upgrade only) If Self Service is configured on a sandbox, you cannot access Self Service from a mobile device.
(For install and upgrade) After install or upgrade, clients are unable to view files attached to records.
You must disable a Salesforce setting to enable clients to view files attached to records:
Note: Files uploaded prior to enabling this setting are unaffected by this change. However, if you have uploaded any files while this setting was enabled, the clients cannot view these files.
|(For upgrade only) If you are using BMC Remedyforce profiles or custom permission sets to manage permissions for your users, you might need to manually configure the updated profile-level permissions in a release.|
For more information, see Configuring profile-level permissions after self-upgrade or automatic upgrade.
|Even after recompiling classes after being prompted from the Remedyforce Administration tab several times, the prompt to recompile classes is still shown.||Click the "X" icon in the message so that the message is not shown again.|
The following error is displayed at the time of upgrading.
Your company currently has exceeded its data storage limits including an extra overflow buffer. Per our terms and conditions, we cannot permit additional data creation within our system until your company first reduces its current data storage. Please contact your company's salesforce.com administrator to resolve this. We apologize for any inconvenience this may cause.
To resolve this issue, perform the following steps:
To delete the deprecated Remedyforce resources, perform the following steps:
The following video (8:24) shows how to troubleshoot issue in receiving emails from your sandbox.